Symeia Maia Nascimento Fonseca
Papakura,AUK
Summary
I am seeking an opportunity to apply my skills in providing person-centred care within community and residential settings. I am a qualified Social Worker (Brazil) with strong foundations in mental health support, de-escalation, behaviour management, and strengths-based practice. I am passionate about walking alongside people to build independence, confidence, and meaningful community connections.
Overview
10
10
years of professional experience
Work History
Caregiver
Kiri Te Kanawa Retirement Village
Gisborne, New Zealand
03.2023 - 01.2026
- Provide assistance with daily living and personal care needs.
- Observe and report any changes in residents’ condition or behaviour.
- Ensure the safety, privacy, and comfort of residents at all time.
- Demonstrate empathy and understanding by responding to residents’ needs with care and support.
- Accurate document care provided in a timely and objective manner.
- Anticipate and address residents’ needs proactively to ensure comfort and well-being.
Quality Assurance Agent
AeC Contact Center
Montes Claros, Brazil
06.2016 - 10.2022
- Monitored and evaluated customer service calls to ensure compliance with company policies, quality standards, and legal requirements.
- Provided feedback, coaching, and training to staff to improve communication, problem-solving, and customer service skills.
- Prepared detailed reports on performance trends, identifying areas for improvement and recommending corrective actions.
- Ensured a fair and consistent approach in performance assessments, promoting accountability and continuous improvement.
- Worked effectively under pressure to resolve escalated issues while maintaining professionalism and integrity.
Social Work Internship
CRAS – Social Assistance Reference Centre
Montes Claros, Brazil
06.2019 - 03.2020
- Assisted in assessing the social needs of individuals and families, providing guidance and support for vulnerable populations.
- Supported the monitoring and follow-up of social assistance programs, ensuring clients accessed available resources.
- Participated in community projects and group activities to strengthen family and community well-being.
- Conducted home visits to evaluate family conditions and provide social guidance.
- Collaborated with multidisciplinary teams and public institutions to coordinate social services.
Education
Bachelor's degree - Social Work
Universidade Estadual de Montes Claros
Brazil01.2021
Skills
- Full driver’s license
- Ability to remain calm and professional in difficult situations
- Mental health and wellbeing support
- Supporting daily living skills and community participation
- Emotional regulation and de-escalation techniques
- Behavioral observation and accurate documentation
- Problem-solving and quick decision-making
References
Available upon request
Professional Training Certifications
- Te Whatu Ora, Gisborne, Communication and de-escalation
- St John, Gisborne, First Aid Training
Timeline
Caregiver
Kiri Te Kanawa Retirement Village
03.2023 - 01.2026
Social Work Internship
CRAS – Social Assistance Reference Centre
06.2019 - 03.2020
Quality Assurance Agent
AeC Contact Center
06.2016 - 10.2022
Bachelor's degree - Social Work
Universidade Estadual de Montes Claros