SYMON LUCY JANE HUNTER
Northland,Mnagawhai
Summary
Passionate and dedicated project manager with over15 years' experience in fast paced, high pressure office environments who excels at prioritizing, completing tasks and following through to achieve project goals. Often taking on a high level of numerous tasks to meet deadlines and finds attention to detail paramount. Independently solves problems with the ability to learn new systems and procedures quickly.
Overview
13
13
years of professional experience
Work History
Social Services and Wellbeing Administrator
Te Whai Community Trust
04.2022 - 12.2023
- Part of the social services and wellbeing team delivering services to the community and providing opportunities to individuals and whānau to make positive changes in their lives
- Organising and co-ordinating the local playgroup for children under 5 and providing a safe space for parents to connect
- Management of the local food bank, responding to the needs of the community by providing food security and any complimentary support needed i.e. signposting to external providers
- Management and co-ordination of the annual Christmas aroha basket drive, providing over100 local families with food and presents
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy
- Maintained personnel records and updated internal databases to support document management.
Customer Service and Internal Sales
Starline Group
08.2021 - 04.2022
- Part of the sales team providing exceptional customer service and ensuring customer complaints are actioned in a timely manner with professionalism and empathy
- Webchat and phone order enquiry management
- Website tutorials, personalised video and virtual product demonstrations
- Telesales including lead generation and cold calling prospective clients
- Overall management of the customer service team and processes
- Enhanced customer satisfaction by efficiently resolving enquiries and addressing concerns in a timely manner.
Business Performance Support
High Performance Sport New Zealand
06.2018 - 08.2021
- Part of the Business Performance Support team and working within HPAD (High Performance Athlete Development) to provide high quality online learning materials for athletes
- Travelled around New Zealand to assist in delivering the P2P (Pathway to Podium) workshops to athletes
- Managed the yearly intake of the athlete development process for up to12 sports, including processing investment schedules for each sport
- Event management for Performance Summit which is a2-day conference hosting up to400 professionals
- Project Coordination: implementing the startup of new tools such as an online education platform (Sport Tutor) used for athletes and a new monitoring app to track training sessions
- Assisted in the successful delivery of the Prime Ministers Scholarship program, liaising with educational providers and processing weekly financial documentation, CRM management and compliance tracking and enforcement
- Logistical support; booking flights, accommodation, car hire, dining reservations etc
Production Assistant
Sky Television (Sport Production)
01.2015 - 05.2018
- Data entry of large outside broadcasts (OB) into ERM systems
- Onsite assistance at OBs
- Assistance with crew and staff rosters as well as studio and OB invoicing
- Processing of monthly invoicing for large companies
- Event planning; Christmas party organisation for sport production team, pinnacle event celebrations etc
- Office management
- Relief personal assistant to the head of sport
Health, Safety, Environment, Quality (HSEQ) Administrator
Coates Hire
04.2011 - 11.2014
- HSEQ company compliance and approvals
- Branch site inspections to ensure compliance is met
- Ensuring site managers are trained on required systems
- Implementing traffic management plans and ensuring compliance
- Monthly compliance reporting on30 branches throughout Queensland
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Education
Bachelor of Social Work -
Massey University (Current)
AucklandCertificate IV in Mental Health & Addiction -
Massey University
Auckland01.2022
High School Diploma -
Shailer Park State High School
Brisbane01.2006
Skills
- Leadership Skills
- Excellent time management and organisational skills
- Ability to work autonomously
- Strong interpersonal skills
- Knowledge of Xero and other accounting systems
- Attention to detail
- Strong written and communication skills
- Self-motivated with a high level of professionalism
- Senior level competency in Microsoft Office365
- Recordkeeping and file management
- Senior level competency in Microsoft Office365
- Recordkeeping and file management
- Senior level competency in Microsoft Office365
- Recordkeeping and file management
- Personable and approachable
PERSONAL ATTRIBUTES
- Honest
- Reliable
- Kind
- Confident
- Empathetic
- Trustworthy
Timeline
Social Services and Wellbeing Administrator
Te Whai Community Trust
04.2022 - 12.2023
Customer Service and Internal Sales
Starline Group
08.2021 - 04.2022
Business Performance Support
High Performance Sport New Zealand
06.2018 - 08.2021
Production Assistant
Sky Television (Sport Production)
01.2015 - 05.2018
Health, Safety, Environment, Quality (HSEQ) Administrator
Coates Hire
04.2011 - 11.2014
Bachelor of Social Work -
Massey University (Current)
Certificate IV in Mental Health & Addiction -
Massey University
High School Diploma -
Shailer Park State High School
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