Sze Wai Tsang
Summary
Accomplished Senior Technical Advisor at Immigration New Zealand, adept in strategic writing and project management. Excelled in multicultural environments, leveraging bilingual skills to foster partnerships and enhance operational policies. Demonstrated exceptional adaptability and organization, achieving significant improvements in visa operations and chronic disease management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Advisor & Technical Advisor
Immigration New Zealand
02.2022 - Current
- Providing specialist technical advice on all matters of immigration policy and procedures. This included providing accurate and timely advice to clients and third parties, being a ‘go-to-person’ for advice for managers and technical advisory team and providing high level input into operational policy development.
- Supporting day-to-day visa operation. This included enhancing quality outcome on sensitive, complex and challenging cases, analysing and addressing trends and issues, and resolving complaint investigations.
- Providing coaching and training support to ensure staff comply with current immigration instructions and follow the established Standard Operating Procedures.
Immigration Officer
Immigration New Zealand
06.2019 - 02.2022
English Teacher
Positivo E-Blocks Education
12.2017 - 12.2018
Project Coordinator – Chronic Disease Management
The Aidebao Hospital
05.2017 - 12.2017
- Coordinated and developed a Chronic Disease Management Plan. This has included community research and information analysis, innovate and coordinate cultural appropriate action plan, and extensive collaboration with local health authorities, internal staff, community healthcare providers and patients.
- Raised awareness and developed community support system. This included coordinating community events, conducting inpatient educational session, meeting and consultation with provincial health ministry, primary healthcare providers and community representatives.
- Managed seminars for health professional which involved meeting with health experts and internal staff, scheduling and rostering, and evaluation with participant.
Project Manager – Advance Preparation Team
OM International
09.2014 - 12.2016
- Bringing a ship of over 400 crew members from over 60 different nationalities to visit local community around the world. This involved a well understanding of the current local social, environmental and political situation, frequent liaison and collaboration with local government officials, community organisation and international enterprise.
- Coordinated and facilitated different social programmes in a challenging global context. This included developing a cultural and moral appropriate approach, meeting and partnering with local associations, participating and giving out teaching sessions and a great smile with fixable attitude to any possible last- minutes changes.
- Managed a culturally diverse team and experienced with working in a multicultural environment.
Education
Bachelor of Health Science - Nursing
The Auckland University of Technology
Skills
- Project management
- Information analysis
- Strategic writing
- Building partnership
- Adaptability
- Microsoft Office applications
Certification
Practicing Immigration Warrant
G-Reg (Level 3) Qualification
Full New Zealand Driver Licence
Registered Nurse, Nursing Council of New Zealand
Languages
Mandarin
Cantonese
Timeline
Senior Technical Advisor & Technical Advisor
Immigration New Zealand
02.2022 - Current
Immigration Officer
Immigration New Zealand
06.2019 - 02.2022
English Teacher
Positivo E-Blocks Education
12.2017 - 12.2018
Project Coordinator – Chronic Disease Management
The Aidebao Hospital
05.2017 - 12.2017
Project Manager – Advance Preparation Team
OM International
09.2014 - 12.2016
Bachelor of Health Science - Nursing
The Auckland University of Technology
Practicing Immigration Warrant
G-Reg (Level 3) Qualification
Full New Zealand Driver Licence
Registered Nurse, Nursing Council of New Zealand
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