T-R. A. Lolo Foisa

• Managing the main email inbox for all general enquiries, referrals from health funders and emails from clients/NOK
• Delegating emails out to the referrals team and relevant consultants for further action
• Managing accurate and appropriate notes and records that ensure all activity is easily tracked and is based on best practise
• Continuous contact with health funders in regards to referral amendments, information needed and updates for clients
• Using excel spreadsheets to record every entry for daily, weekly and monthly reporting for management team
• Support to other departments in way of audits, process and procedure assistance, analysis of data, feedback and project assistance
• Work assistance with debt recovery and invoice transactions
• Training all new team members, monitoring areas needing improvement and implementing plans for rectification

Plastics operator

• Operated machinery to create all plastic bottles, caps and labels proficiently and in compliance to safety standards
• Unloaded and loaded items from conveyors, machines, and conveyances
• Observed faults in any plastic bottles, caps and labels and removing from processing line
• Completed reports for all faulty/damaged items for management team to assess
• Carefully packaged finished products and prepared for shipment
• Daily recording of all products produced and packaged - reported to team leader after each shift

Christmas casual contract

• Managed house claims for clients who were affected by the 2016 Kaikoura earthquake
• First contact for all clients who had lost/damaged houses
• Set up clients on file with all relevant documentation of damage to properties
• Organised temporary accommodation payments for clients whose houses were uninhabitable
• Completed damage reports for client's houses to be assessed by building teams
• Collated photos of evidence and building assessment reports for each client to process for insurance claims
• Assisted with decision making for each situation, approving and declining finalised house claims

Customer Service Officer

• On queue for all inbound calls and routing to relevant departments
• Assisted customers with general inquiries and updates on pending orders
• Accurate data entry for products into system for stocktake reporting
• Completed complaint forms for client's returning goods
• Printing, faxing and filing all paperwork for management control

Receptionist Assistant

• Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
• Managed multi-line phone system, routing to relevant departments
• Sorted, received and distributed mail correspondence between departments and personnel
• Restocked supplies and placed purchase orders to maintain adequate stock levels

• Stocktake for all goods delivered and completing quantity reports for management team
• Unpacked and assessed goods for any damaged or missing items from order forms
• Created labels for all products before being stored away for pick and packing
• Used pallet jacks to manoeuvre goods to assorted areas and restock shelves

• Picking and packing products for orders whilst checking for any damaged items
• Ensuring all products are securely packaged with appropriate materials to prevent damage when in transit
• Created shipping labels for each parcel and loading onto pallets
• Refilled all materials used for picking and packing department after each shift
• Monthly stocktake for all products, ensuring up to date quantities are recorded
• Completed reporting for each product after stocktake to management team

Seasonal contract

• Inspected strawberries for any infestations before picking and placing in baskets provided
• Filled baskets appropriately to prevent any damage while transporting to checking stations
• Isolated strawberries that are damaged and reported to team leader
• Lifted and transported crates of strawberries into factory stations for packaging process
• Repetitive picking and loading in a variety of adverse weather conditions as required

Christmas casual contract

• Organised merchandise for monthly stocktake reporting and management team visits
• Reset store for weekly changeovers with new merchandise layouts and advertising materials
• Processed all returns, exchanges and refunds for customers
• Replenished sales floor merchandise and organized shelves, racks and bins before store opening
• Balanced and organized cash register by handling cash, counting change and closing store

• Set up a solid client base by marketing Avon cosmetics with provided brochures and relevant information for processing orders
• Processed customers orders in a set timeframe and managed the track flow of orders placed and delivered
• Constant communication with customers for updates, changes in orders and queries
• Received customers orders via courier and delivered directly to customers in a timely manner
• Managed all payment transactions, order reporting and necessary paperwork to team leader