Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

T-R. A. Lolo Foisa

Summary

Dedicated and professional employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Referrals Administrator

Geneva Healthcare
09.2018 - Current
  • Managing the main email inbox for all general enquiries, referrals from health funders and emails from clients/NOK
  • Delegating emails out to the referrals team and relevant consultants for further action
  • Managing accurate and appropriate notes and records that ensure all activity is easily tracked and is based on best practise
  • Continuous contact with health funders in regards to referral amendments, information needed and updates for clients
  • Using excel spreadsheets to record every entry for daily, weekly and monthly reporting for management team
  • Support to other departments in way of audits, process and procedure assistance, analysis of data, feedback and project assistance
  • Work assistance with debt recovery and invoice transactions
  • Training all new team members, monitoring areas needing improvement and implementing plans for rectification

Factory Production Worker

Visy Limited
04.2017 - 02.2018

Plastics operator


  • Operated machinery to create all plastic bottles, caps and labels proficiently and in compliance to safety standards
  • Unloaded and loaded items from conveyors, machines, and conveyances
  • Observed faults in any plastic bottles, caps and labels and removing from processing line
  • Completed reports for all faulty/damaged items for management team to assess
  • Carefully packaged finished products and prepared for shipment
  • Daily recording of all products produced and packaged - reported to team leader after each shift

Customer Service Representative

Tower Insurance
12.2016 - 02.2017

Christmas casual contract


  • Managed house claims for clients who were affected by the 2016 Kaikoura earthquake
  • First contact for all clients who had lost/damaged houses
  • Set up clients on file with all relevant documentation of damage to properties
  • Organised temporary accommodation payments for clients whose houses were uninhabitable
  • Completed damage reports for client's houses to be assessed by building teams
  • Collated photos of evidence and building assessment reports for each client to process for insurance claims
  • Assisted with decision making for each situation, approving and declining finalised house claims

Customer Service Officer/Receptionist Assistant

Good Health NZ
04.2016 - 11.2016

Customer Service Officer

  • On queue for all inbound calls and routing to relevant departments
  • Assisted customers with general inquiries and updates on pending orders
  • Accurate data entry for products into system for stocktake reporting
  • Completed complaint forms for client's returning goods
  • Printing, faxing and filing all paperwork for management control


Receptionist Assistant

  • Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Managed multi-line phone system, routing to relevant departments
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels

Inwards Goods Assistant

Good Health Ltd
11.2015 - 03.2016
  • Stocktake for all goods delivered and completing quantity reports for management team
  • Unpacked and assessed goods for any damaged or missing items from order forms
  • Created labels for all products before being stored away for pick and packing
  • Used pallet jacks to manoeuvre goods to assorted areas and restock shelves

Warehouse Packer/Order Picker

Good Health Ltd
05.2015 - 10.2015
  • Picking and packing products for orders whilst checking for any damaged items
  • Ensuring all products are securely packaged with appropriate materials to prevent damage when in transit
  • Created shipping labels for each parcel and loading onto pallets
  • Refilled all materials used for picking and packing department after each shift
  • Monthly stocktake for all products, ensuring up to date quantities are recorded
  • Completed reporting for each product after stocktake to management team

Fruit Picker

Massey Gardens & Orchard Limited
10.2014 - 01.2015

Seasonal contract


  • Inspected strawberries for any infestations before picking and placing in baskets provided
  • Filled baskets appropriately to prevent any damage while transporting to checking stations
  • Isolated strawberries that are damaged and reported to team leader
  • Lifted and transported crates of strawberries into factory stations for packaging process
  • Repetitive picking and loading in a variety of adverse weather conditions as required

Retail Assistant

Jeans West
09.2013 - 02.2014

Christmas casual contract


  • Organised merchandise for monthly stocktake reporting and management team visits
  • Reset store for weekly changeovers with new merchandise layouts and advertising materials
  • Processed all returns, exchanges and refunds for customers
  • Replenished sales floor merchandise and organized shelves, racks and bins before store opening
  • Balanced and organized cash register by handling cash, counting change and closing store

Sales Representative

Avon Cosmetics
11.2011 - 12.2012
  • Set up a solid client base by marketing Avon cosmetics with provided brochures and relevant information for processing orders
  • Processed customers orders in a set timeframe and managed the track flow of orders placed and delivered
  • Constant communication with customers for updates, changes in orders and queries
  • Received customers orders via courier and delivered directly to customers in a timely manner
  • Managed all payment transactions, order reporting and necessary paperwork to team leader

Education

Birkenhead College
Birkenhead, NZ

Skills

  • Administrator Leadership
  • Health Department Regulations
  • Job Training
  • Customer Service and Assistance
  • Data Tracking Applications
  • Delivery Procedures
  • Time Management Proficiency
  • Electronic Health Records Systems
  • Machining and Production Standards
  • Assembly and Production

Additional Information

Referees


Sangeeta Mani

- 0212616058


Aysha Jean

- 02102308982

Timeline

Referrals Administrator

Geneva Healthcare
09.2018 - Current

Factory Production Worker

Visy Limited
04.2017 - 02.2018

Customer Service Representative

Tower Insurance
12.2016 - 02.2017

Customer Service Officer/Receptionist Assistant

Good Health NZ
04.2016 - 11.2016

Inwards Goods Assistant

Good Health Ltd
11.2015 - 03.2016

Warehouse Packer/Order Picker

Good Health Ltd
05.2015 - 10.2015

Fruit Picker

Massey Gardens & Orchard Limited
10.2014 - 01.2015

Retail Assistant

Jeans West
09.2013 - 02.2014

Sales Representative

Avon Cosmetics
11.2011 - 12.2012

Birkenhead College
T-R. A. Lolo Foisa