TA-RAN LIU
Auckland,AUK
Summary
Good Knowledge about broad selection of Toyota vehicles products and services in New Zealand. Hardworking and goal-oriented professional possessing excellent interpersonal and sales skills.
Overview
28
28
years of professional experience
Work History
EXPORT SALES MANAGER
NEW WORLD EXPORTERS LIMITED
PAKURANGA, AUCKLAND
01.2011 - 06.2023
- Wholesale & Retail sales, and export arrangement.
- Improving our products quality and value to meet the overseas market requirement.
- Build up a long lasting relationship with our clients and suppliers.
- Resolved customer inquiries and complaints for a happy deal with our clients.
- Maintained processing records, stock records daily.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase our clients satisfaction and loyalty.
HOTEL FRONT DESK SUPERVISOR
WONSTAR HOTEL TAIPEI
TAIPEI CBD, TAIPEI CITY
03.2006 - 11.2008
- Greeted house guests and help them checked in and checked out of the hotel.
- Monitored front desk staff to make sure they meet customer services standards.
- Maintained a good positive attitude and enthusiasm when interacting with our house guests.
- Trained new staff on working procedures, policies and customer services expectations.
- Developed and implemented strategies to improve our customer satisfactions.
- Working with housekeeping cleaning teams to check make up rooms, room availabilities and occupancy level, or with maintenance staff to address and resolve building and room issues.
- Processed payments at the front desk.
- Guests reviews feedback and reply, to identify areas needing improvement.
- Resolved guest complaints in a professional manner.
- Maintained accurate records of daily transactions.
- Prepared reports on occupancy rates, revenue generated, and customer satisfactions review ratings.
TRAVEL CONSULTANT
TRAVELLER TRAVEL COMPANY
TAIPEI CBD, TAIPEI
03.2002 - 05.2003
- Travel products sales and marketing.
- Responded promptly to customers inquiries via phone, email or in-person contact.
- Provide detailed information about travel packages and destinations.
- To assist customers in making changes to existing itineraries or cancelling trips.
- Resolved any issues related to travel plans and services.
- Build good relationship to customers and corporate clients.
REAL ESTATE SALES PERSON
PONSONBY REAL ESTATE
HOWICK, AUCKLAND
02.1999 - 06.2000
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Advised clients on the best options for buying and selling properties.
- Build a good long lasting relationship with vendors and buyers.
- Listing and marketing to promote properties on sale.
- Arranged Open Home events in order to meet more potential buyers and sellers.
- Bring potential buyers to view different properties for sale in the areas.
- Negotiated purchase contracts and other conditions agreements with buyers and vendors to reach a successful sale.
- Cooperation with other Real Estate Agents for buying or selling.
NZ INBOND TOUR ARRANGEMENT
CROWN NZ TOURS LTD
MANUKAU, AUCKLAND
12.1995 - 02.1999
- Designed NZ domestic tours for foreign tourists.
- Tours itineraries.
- Organized and conducted tours for groups of up to 80 people.
- Tour arrangement, including tour buses and routes, booking domestic flight and transportation, booking hotel accommodation and meals, visit local attractions and booking tour activities.
- Solve issues when problem occurs.
- Tour guide. Maintained a positive attitude and enthusiasm when interacting with tour guests.
Education
DIPLOMA IN BUSINESS STUDIES - ACCOUNTING AND FINANCE
UNITEC POLYTECHNIC
Auckland, NZ11-1995
Skills
- Self-Motivated
- Sales Skill
- Problem Resolution
- Time Management
- Task Prioritization
- Social perceptiveness
- Relationship Building
- Communication
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
EXPORT SALES MANAGER
NEW WORLD EXPORTERS LIMITED
01.2011 - 06.2023
HOTEL FRONT DESK SUPERVISOR
WONSTAR HOTEL TAIPEI
03.2006 - 11.2008
TRAVEL CONSULTANT
TRAVELLER TRAVEL COMPANY
03.2002 - 05.2003
REAL ESTATE SALES PERSON
PONSONBY REAL ESTATE
02.1999 - 06.2000
NZ INBOND TOUR ARRANGEMENT
CROWN NZ TOURS LTD
12.1995 - 02.1999
DIPLOMA IN BUSINESS STUDIES - ACCOUNTING AND FINANCE
UNITEC POLYTECHNIC
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