Tab Whata
Whakatane,BOP
Summary
Tēnā Koe, I have always worked in customer centric jobs. I work for The Whakatāne District Council-as Customer Service Officer-Aquatics. I am professional, and I love problem solving and can remain calm under pressure, you can also be assured of my confidentiality in respect to private/personal information.
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
2026
2026
years of professional experience
Work History
Customer Service Officer (Murupara)
Whakatāne District Council
2008 - 2014
- The Library Manager took control of The Murupara Library and Service Centre
- I was sent and trained at Council Customer Service for the specific reason that if ever colleagues were away sick or on leave
- Take control and run The Murupara Service Centre
- Learning a new job role
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service Officer (Aquatics)
Whakatane District Council
10.2015 - Current
- My role as Customer Service Officer is to ensure reception and procedural jobs are done and be the “face” of The Aquatic centre when public enter the pool facility
- To take general admission payment
- Banking, and Float till checks and general reception duties
- Training new staff
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Officer (Library)
Whakatane District Council
09.2008 - 10.2015
- My role as Customer Service Officer was to ensure library patrons and public were looked after when they entered the library
- Front desk duties and looking after library patrons
- Travelling to outreach library in Ōhope and helping volunteers run it
- Creating a great rapport with library patrons and the public
- Doing my job and the role procedures at a high-level standard
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Education
Bachelor of Social Sciences Degree - BSocSc
Waikato University
Hamilton,WKO01.2002
Skills
- Service Excellence
- Banking Operations Knowledge
- Experienced with Software Systems
- Strong Attention to Detail
- Staff Supervision Expertise
- Proficient in Retail Operations
- Certified First Aid
- Hotel Industry Experience
- Prolonged Standing Ability
- Effective Solution Development
- Stress Management Skills
Hobbies and Interests
- Travel
- Walking along the beach
- Reading
Languages
English
Full Professional
Timeline
Customer Service Officer (Aquatics)
Whakatane District Council
10.2015 - Current
Customer Service Officer (Library)
Whakatane District Council
09.2008 - 10.2015
Customer Service Officer (Murupara)
Whakatāne District Council
2008 - 2014
Bachelor of Social Sciences Degree - BSocSc
Waikato University
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