Summary
Overview
Work History
Skills
Timeline
Generic
Tabitha  Smith

Tabitha Smith

Blockhouse Bay,AUK

Summary

Sales professional with extensive experience in account management and customer relationship management.

Cultivates, nurtures and maintains long-term customer relationships to increase revenue through solution selling and also help customers with brand visibility.

Overview

20
20
years of professional experience

Work History

Business Development Manager

New Zealand Crane Hire
09.2023 - Current
  • Successfully executed strategies to regain former customers who had switched to other suppliers.
  • Assisted the Director in securing meetings with key clients in the construction sector, contributing to business growth.
  • Achieved a minimum of 40 new business meetings per month, driving pipeline expansion and revenue growth.
  • Provided weekly reports to the quoting team, offering valuable insights and support to facilitate deal closures.
  • Delivered monthly and quarterly reports, including accurate forecasting for the Board of Directors to inform strategic decisions.
  • Effectively managed relationships with marketing suppliers, ensuring cohesive brand messaging and promotional activities.
  • Elevated company's brand presence on LinkedIn, engaging with industry professionals and stakeholders.
  • Actively participated in networking events, fostering connections and expanding business opportunities.
  • Generated $347K in new business within a 7-month period.
  • Developed pricing strategies tailored to infrastructure customers for lift products, optimizing profitability while meeting client needs.

Account Manager

Komatsu New Zealand
12.2019 - 09.2023
  • Exceeded targets by building a strong customer base through existing Komatsu customers but also new
  • Bringing customers back onboard that have had a previous bad experience
  • Prospecting new clients through Google and cold calling
  • Trying to grow brand awareness through doing videos on Youtube, Instagram, meat raffles within my area
  • Taking on big clients that need more dedication and nurturing
  • Offering customers a finance facility which allows the process to be easier
  • Overseeing any mechanical or payment issues so my customers have one point of contact
  • Doing BBQ's onsite to not only know the Directors but to also form a friendship with the operators
  • Offering a maintenance contract to have confirmed business for our workshop
  • Promoting technology and how this would be a benefit to customers with GPS or IMC


Achievements

  • Sold 47 machines within my first year within the industry with a revenue of 7.5 million
  • First female Account Manager for Komatsu New Zealand
  • I was asked to give a presentation to the company nationwide to explain how I was able to build the South Auckland area being new to the industry
  • The National Sales Manager gave me the role to bring on customers that had been lost due to prior issues and i succeeded to bring 80 percent back onboard
  • Once I had built the South Auckland area the new Account Manager was able to walk into this area with return customers while I took on West Auckland to build this area for the company

Key Account Manager

Jenrite
03.2017 - 09.2019
  • Cold calling looking for new clients
  • Servicing current customers
  • Growing media business
  • Building long lasting relationships with clients
  • Working at trade shows
  • Cultivating new ideas for signage
  • Media presentations
  • Maintaining online CRM with opportunities and visits
  • Good understanding of vinyl products


Achievements


  • Moved into a Key Accounts position after 6 months
  • Top sales award for most revenue 2017 - 2018
  • Achieved 15 percent above target




Business Development / Account Manager

NZME
05.2014 - 01.2017

Radio Advertising - NZME

  • Selling radio, digital & print advertising
  • 3 hours cold calling each day
  • 20 New meetings per week
  • Follow up phone calls from week prior
  • Face to face presentations
  • Identifying opportunities to cross sell
  • Offering experimental opportunities
  • Sign 12 month contracts for large clients

Real Estate - NZME

  • Managing a portfolio of real estate clients
  • Including NZME number 1 client Bayleys
  • Managing agent & management level relationships
  • Office presentations to train on NZME products
  • Herald Homes advertising for homes and for agent profile
  • Working with team accelerate agents to guide to be high performing
  • Keeping Salesforce updated
  • Updating my manager on market intelligence
  • Maximizing promotions through promotions & competitions


Achievements


  • Moved a large customer from Media Works with a signed advertising plan of $150k
  • Created a digital profiling ad unit to Geo-target within farming areas
  • Brought on 30 new customers while in Radio over 4 months

Sales Executive

Emirates
06.2011 - 06.2014
  • Relationship building with agents / new clients
  • Working with Retail and Corporate Agents to drive business
  • Training Agents on our products
  • Presentations
  • Airport famils
  • Overseas famils for top agents
  • Driving business to meet targets set by head office
  • Working to solve complaints for a positive outcome
  • Helping agents with issues or errors on their part
  • Representing Emirates at travel expo's
  • Keeping account information up to date
  • Reporting back to managers in regards to change in spend


Achievements


  • Was chosen to take the top 10 travel agents over to Dubai & Scotland


Regional Manager

IHG Hotels
01.2010 - 06.2011
  • Updating company information in Delphi
  • Corporate account management
  • Contracting business for seven hotels within New Zealand
  • Hosting breakfast for company PA's
  • Assisting corporate travel agents
  • Driving sales
  • Securing new conference business
  • Cold calling
  • Working with Asian tour group companies


Achievements


  • Promotion from Sales Coordinator to Sales Executive within 2 months



Sales Support & Corporate Travel Agent

APX
01.2007 - 06.2010

Direct Sales Consultant Longhaul

Air New Zealand
08.2004 - 01.2007

Skills

  • Diploma in Travel and Tourism
  • School C English, Math's applied
  • Microsoft Office - Excel, PowerPoint & Word
  • Sales training with multiple businesses

Timeline

Business Development Manager

New Zealand Crane Hire
09.2023 - Current

Account Manager

Komatsu New Zealand
12.2019 - 09.2023

Key Account Manager

Jenrite
03.2017 - 09.2019

Business Development / Account Manager

NZME
05.2014 - 01.2017

Sales Executive

Emirates
06.2011 - 06.2014

Regional Manager

IHG Hotels
01.2010 - 06.2011

Sales Support & Corporate Travel Agent

APX
01.2007 - 06.2010

Direct Sales Consultant Longhaul

Air New Zealand
08.2004 - 01.2007
Tabitha Smith