Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tafina Pisila Toeoaana

51 Chingford Close,Mangere

Summary

Dedicated and hardworking professional with strong communication skills. I thrive on helping people and provide exceptional customer service. Detail-oriented, I excel at managing multiple responsibilities simultaneously and quickly mastering new concepts and skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Unilodge - Mayoral Drive/University Of Sydney
01.2022 - Current
  • Administration (Accounts, Invoices, Applications ) Property Tours Assisting residents with Payment plans Room Inspections General Cleaning.

Customer Service Officer

ELGAS
08.2022 - 03.2023
  • Inbound calls - making bookings for gas deliveries.
  • Outbound calls - doing payment follow up.
  • Making sure payments are up to date.
  • Attending customer enquiries via email and phone.

Customer Service Representative/Acc Coordinator

Auckland Co-op Taxis
09.2016 - 10.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Setup and update templates for Acc, wellnz, workbridges and gallagher basset accounts for all fleets.
  • Assisting operators with the correct information for customers (starting and expire dates, how many trips they are eligible for.)
  • Managing Calls and seeking approvals from case managers if client has exceeded trips or approval has expired.

Education

Travel And Tourism

International Travel College
Botany Downs, NZ
02.2015

Travel And Tourism

Best Youth Academy
Manukau, NZ
06.2014

NCEA

Future Skills Academy
Manukau, NZ
01.2013

Skills

  • Reliable and punctual
  • Computer Skills
  • Multitask
  • Excellent communication skills
  • Great Listener and Friendly
  • Fast Learner
  • Time Management
  • Team Player
  • I am familiar with Amadeus, Excel, Word

Additional Information


Customer Service Manager, Unilodge Te Ahuru Mayoral Drive

Yvette Sapatu

Email: Yvettesapatu@gmail.com

Mobile:02102429565


Customer Service Supervisor, Elgas Ardnell Park

Meddy Hewa

Mobile : 0426 535 976


Timeline

Customer Service Officer

ELGAS
08.2022 - 03.2023

Customer Service Coordinator

Unilodge - Mayoral Drive/University Of Sydney
01.2022 - Current

Customer Service Representative/Acc Coordinator

Auckland Co-op Taxis
09.2016 - 10.2021

Travel And Tourism

International Travel College

Travel And Tourism

Best Youth Academy

NCEA

Future Skills Academy

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Tafina Pisila Toeoaana