TAHIRA KHAN
Papatoetoe,AKL
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and airline goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Air New Zealand
Auckland, AUCKLAND
08.2011 - Current
- Resolved customer complaints promptly and efficiently.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed the timely and effective replacement of damaged or missing products.
Checkout Supervisor
PAK'n SAVE
Christchurch CBD
06.2007 - 11.2010
- Enhanced customer satisfaction by efficiently managing checkout processes, and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 15 members, enforcing compliance with operational policies and procedures.
Education
Call Center Operations And Customer Service
Southern Institute of Technology
Christchurch, NZ09-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Data entry
Affiliations
- Road trips across New Zealand
- Trying different cuisines
- Visiting new countries
REFERENCES
Carrie-Ann McClean
Team Manager Customer Services
027 243 1803
carrie-ann.mcclean@airnz.co.nz
Rachana Parmar
Team Manager Customer Services
027 322 2340
rachana.parmar@airnz.co.nz
Timeline
Customer Service Representative
Air New Zealand
08.2011 - Current
Checkout Supervisor
PAK'n SAVE
06.2007 - 11.2010
Call Center Operations And Customer Service
Southern Institute of Technology
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