Tai-anahera Simpson
Winton
Summary
Dedicated hospitality and retail professional with hands-on experience delivering exceptional customer service and operational excellence. Currently pursuing a Diploma at QRC, specializing in hospitality management to further enhance skills in guest relations, team leadership, and business operations. Known for a proactive approach, strong work ethic, and commitment to exceeding customer expectations. Eager to contribute dynamic skills and enthusiasm to a progressive team
Overview
6
6
years of professional experience
Work History
Sales Assistant
Kathmandu
02.2024 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Vineyard Worker
Jessica Gardner
01.2024 - 02.2024
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Adapted work processes during extreme weather events such as droughts or heatwaves to maintain overall vineyard health and productivity.
- Utilized modern tools and equipment to streamline work tasks while maintaining safety standards on the job site.
- Kept vineyard facilities and equipment in good working order for ongoing operations.
Front Office Receptionist
Kelvin hotel
10.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Experienced Kitchen Hand
Kai Kart
01.2019 - 10.2023
- Hardworking kitchen hand with excellent food preparation, cleaning and supply management abilities
- Focused on food safety and quick service for customers
- 5 years of washing and sanitizing work areas as well as hands-on experience in customer service, payment processing and sales
- Knowledgeable team player committed to hard work
- Outgoing individual with great attendance record a strong communicator, eager to learn new processes to support overall organizational success.
Education
National Certificate Of Educational Achievement L2 -
Southland Girls High School
Invercargill 12.2023
Skills
- Food Preparation
- Workplace Health and Safety
- Equipment Cleaning
- Food Portioning and Packaging
- Positive Attitude
- Cleaning and Sanitizing
- Receiving inwards goods
- Stock rotation
- Guest Relations
- Professional Appearance
- Conflict Resolution
- Adaptability and Flexibility
- Decision Making
- Cash Handling
- Organizational Skills
- Telephone Etiquette
- Customer Service
- Time Management
Education Status
Finished
References
Susan Graham, 027 231 6305, Diddle@xtra.co.nz
Timeline
Sales Assistant
Kathmandu
02.2024 - Current
Vineyard Worker
Jessica Gardner
01.2024 - 02.2024
Front Office Receptionist
Kelvin hotel
10.2023 - 12.2023
Experienced Kitchen Hand
Kai Kart
01.2019 - 10.2023
National Certificate Of Educational Achievement L2 -
Southland Girls High School
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