Tai Manukia
Auckland,AUK
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bunnings warehouse
Westgate, Auckland
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Took special orders in person and over telephone, generating additional revenue every month.
Recovery Officer
Samoa NZ Finance
Manukau, Auckland
01.2019 - 04.2021
- Ensured timely collection of overdue payments from debtors.
- Reviewed delinquent accounts to assess the risk of default and determine appropriate action for recovery.
- Conducted detailed financial analysis of customer accounts and prepared payment plans.
- Developed strategies to minimize bad debts, mitigate losses and maximize recoveries.
- Negotiated settlements with customers in order to resolve past due balances.
- Provided advice on credit management and risk assessment matters.
- Established relationships with external legal counsels to initiate legal action when necessary.
- Analyzed customer data such as credit history, financial statements to evaluate their ability to pay back debt.
- Evaluated customer's financial situation by reviewing account details including outstanding balance, payment status.
- Assisted in preparing documents required for court proceedings if needed.
- Researched bankruptcy laws and procedures in order to advise customers accordingly.
- Responded promptly to customer inquiries via phone or email regarding their accounts.
- Processed payments received from customers according to established policies and procedures.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
Warehouse Assistant
Protein Supplies Australia
Brisbane, Tingalpa
03.2014 - 03.2018
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Collaborated with other departments to coordinate product delivery schedules.
- Inspected returned merchandise for damages before restocking shelves properly.
- Followed safety guidelines while operating machinery in the facility.
- Monitored temperature control systems within the warehouse environment.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Assisted in developing strategies for improving efficiency of daily operations.
Education
Certificate in Medical Administration -
Mater Hospital
Brisbane 02-2016
Certificate in Customer Engagement -
Alpha Australia
Brisbane 02-2015
High School Diploma -
Kelston Girls High School
Auckland 12-2002
Skills
- Complaint resolution
- Data Collection
- Call Management
- Problem-solving abilities
- In-store support
- Credit card payment processing
- Coordination
- Retail sales customer service
- Team Development
- Shipping and receiving understanding
- Follow-up skills
- Active Listening
References
References available upon request.
Timeline
Customer Service Representative
Bunnings warehouse
05.2021 - Current
Recovery Officer
Samoa NZ Finance
01.2019 - 04.2021
Warehouse Assistant
Protein Supplies Australia
03.2014 - 03.2018
Certificate in Medical Administration -
Mater Hospital
Certificate in Customer Engagement -
Alpha Australia
High School Diploma -
Kelston Girls High School
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