Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service role.
Overview
2
2
years of professional experience
Work History
Arborist
Advanced Tree Solution
Makaraka, Gisborne
11.2023 - 02.2024
Removed, pruned and maintained trees and other vegetation.
Operated hand and power tools, bucket truck and man lift.
Performed stump grinding operations with appropriate safety equipment.
Dismantled large sections of felled tree using rigging techniques in order to minimize impact on surrounding environment.
Cut down hazardous trees according to established standards and regulations.
Cleaned up debris from job sites after completing work assignments in a timely manner.
Cleaned debris from tree maintenance and storm damage.
Utilized specialized tools such as pole saws, chippers and stump grinders when necessary.
Assisted with implementation of work zone safety procedures.
Barista
Verve Cafe
Town, Gisborne
03.2023 - 08.2023
Managed morning rush of customers daily with efficient, levelheaded customer service.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Provided excellent customer service by responding to inquiries quickly and professionally.
Operated cash registers to process customer payments.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Followed health, safety and sanitation guidelines to pass state inspections.
Monitored inventory levels of supplies and restocked when necessary.
Retail Worker
Warehouse
Town, Gisborne
11.2022 - 01.2023
Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Maintained an organized store environment by restocking shelves and organizing displays.
Greeted customers, identified their needs and provided assistance with product selection.
Managed cash register operations using POS system and processed sales and returns.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Barista
Le Mur Cafe
Zuerich, Switzerland
08.2022 - 10.2022
Prepared food orders, such as sandwiches, salads, and beverages.
Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Greeted customers upon arrival and provided assistance with menu selections.
Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Received payment from customers, processed credit card transactions, and issued change or receipts.
Education
Cookery Lvl 3 -
EIT
Gisborne
08-2023
High School Diploma -
Lavater
Zurich Switzerland
02-2019
Skills
Adaptability and Flexibility
Time Management
Organizational Skills
Teamwork and Collaboration
Problem-Solving
Reliability
Multitasking
Excellent Communication
Attention to Detail
Affiliations
I enjoy reading a good book in my free time.
When I'm not at work, I'm either trying out new recipes, doing physical activities such as going to the gym/ hiking or spending time with my family.
Languages
English
Professional
German
Professional
Swiss German
Native/ Bilingual
Accomplishments
I was the manager at the Le Mur Cafe in Switzerland. Helped my employer open up the Cafe for the very first time. Ended up being a success.
Timeline
Arborist
Advanced Tree Solution
11.2023 - 02.2024
Barista
Verve Cafe
03.2023 - 08.2023
Retail Worker
Warehouse
11.2022 - 01.2023
Barista
Le Mur Cafe
08.2022 - 10.2022
Cookery Lvl 3 -
EIT
High School Diploma -
Lavater
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