Taina Rai
Auckland,AUK
Summary
Compassionate volunteer with significant experience in community outreach, fundraising, and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Skilled in problem-solving, communication, and leadership with a record of driving successful initiatives to support underserved populations. Impactful contributions made towards improving community welfare through active involvement and dedication to service goals.
Overview
17
17
years of professional experience
Work History
Volunteer
SPCA
Eleslie, Auckland
02.2024 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Accounts Officer
Raubex
South Perth, Perth
02.2021 - 09.2022
- Interfaced and responded to inquiries to correct accounts payable discrepancies.
- Ensured compliance with financial policies and regulations.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Entered data into accounting system to maintain accurate financial records.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Matched orders with invoices and recorded required information.
Volunteer Coordinator
Make A Wish
Central Perth, Perth
02.2020 - 09.2022
- Recruited, interviewed and selected employees to fill vacant roles.
- Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest.
- Created volunteer position descriptions to match organizational needs with volunteer skills and interests.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated onboarding and orientation for new volunteers.
Wish Granter
Make A Wish
Central Perth , Perth
02.2020 - 09.2021
- Worked with children with critical illnesses to find out what their 'wish' is.
- Wrote reports to document what we uncovered.
- Helped coordinate the wish and provide any additional ideas.
- Present the wish to the child in the wish-reveal phase.
Human Resources Assistant
KS Holdings
South Auckland, Auckland
03.2018 - 03.2019
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Assisted with planning, organizing and coordinating company events.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Worked on employee wellness projects
Account Manager
Enprise
Penrose , Auckland
05.2017 - 08.2017
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Established strong relationships with decision-makers and influencers within client organizations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained accurate records of all customer interactions in the CRM system.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
Property Management
Tairon
East Auckland, Auckland
06.2016 - 01.2017
- Maintained accurate records of all financial transactions related to property management activities.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Resolved problems or discrepancies concerning customers' accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Entered large volumes of information into spreadsheets quickly and accurately.
Wealth and Protection
ASB
Mount Eden, Auckland
03.2013 - 01.2014
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Completed insurance applications, including house, car, and life insurance.
- Helped customers with KiwiSaver queries.
- Created financial overviews for customers, and recommended any improvements.
Customer Service Representative
ASB
New Market , Auckland
04.2012 - 03.2013
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Surpassed sales goals through implementation of successful marketing strategies.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food and Beverage Attendant
Chateau on the Park
Riccarton, Christchurch
02.2008 - 12.2009
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleared away dirty dishes from tables after each course was finished.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Stocked service areas with supplies during slow periods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Assisted with setting up the dining area before shift began.
Education
MBA -
AUT
Auckland12-2020
Diploma - Speech And Drama
Trinity Guildhall London
Christchurch07-2012
BCOM -
Canterbury University
Christchurch 07-2010
Skills
- Customer service
- Event coordination
- Financial reconciliation
- Account management
- Problem-solving abilities
- Fundraising events
- Computer skills
- Emotional awareness
- Invoice processing
- Microsoft Excel
- Accounts payable
- Attention to detail
- Employee onboarding
Affiliations
- Dance
Accomplishments
- Highest Marks, 2012, for Trinity Guildhall Diploma
- The Hague Model United Nations 2005
- Abseiled down 52 floors for Make-A-Wish
Timeline
Volunteer
SPCA
02.2024 - Current
Accounts Officer
Raubex
02.2021 - 09.2022
Volunteer Coordinator
Make A Wish
02.2020 - 09.2022
Wish Granter
Make A Wish
02.2020 - 09.2021
Human Resources Assistant
KS Holdings
03.2018 - 03.2019
Account Manager
Enprise
05.2017 - 08.2017
Property Management
Tairon
06.2016 - 01.2017
Wealth and Protection
ASB
03.2013 - 01.2014
Customer Service Representative
ASB
04.2012 - 03.2013
Food and Beverage Attendant
Chateau on the Park
02.2008 - 12.2009
MBA -
AUT
Diploma - Speech And Drama
Trinity Guildhall London
BCOM -
Canterbury University
Similar Profiles
Jina Oceenne KANDEJina Oceenne KANDE
Vendeur magasin at SPCAVendeur magasin at SPCA
NOOR AIN BINTE ABDUL FADZILNOOR AIN BINTE ABDUL FADZIL
Shelter Executive at SPCAShelter Executive at SPCA
Madison DelgadoMadison Delgado
Volunteer at SPCAVolunteer at SPCA
Ryan SchnelleRyan Schnelle
Cleaning Specialist at SPCACleaning Specialist at SPCA
Maxim TirodkarMaxim Tirodkar
Senior Manager–Partnerships at Genesis EnergySenior Manager–Partnerships at Genesis Energy