Tainaa Perry
Summary
Four years of experience in customer service and hospitality and proven ability to provide customer satisfaction, relations and care efficiently. Skilful in completing multiple tasks simultaneously and with the ability to take calm approaches in challenging conditions. Dedicated to continuous improvement and impacting team success.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Ferrin Staffing
Auckland CBD, Auckland
01.2023 - Current
- Swiftly adapted to change through different events, venues and team members to maintain and foster success.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Prepared tables by setting up linens, silverware and glassware.
Crew Trainer/Barista
McDonald's
Bell Block, New Plymouth
07.2020 - 02.2023
- Memorised menu items and rotating specials and sales in order to give new guests customized recommendations.
- Accurately took customers’ orders that included special requests and food allergies while managing cashflow operations with a POS system within time limit.
- Achieved excellence in February 2021 for consistency of job performance, dependability, teamwork and personal appearance.
- Drove team success by quickly completing assigned tasks.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Wait Staff Member
Remeura Golf Club
Remeura, Auckland
05.2022 - 11.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed long-term relationships with regular customers to maintain loyal clientele.
Waitstaff and Barstaff
State Bistro
, New Plymouth
05.2021 - 11.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Bachelor of Commerce
University of Auckland
02.2022
Skills
- Communication
- Client satisfaction
- Time management
- Critical thinking
- Team Collaboration
- Workplace efficiency
References
Aneta Knap
Manager
McDonald’s Bell Block
Phone: 027 857 1031
Email: Dayaahaneta@gmail.com
Ellie Lavemai
Manager
Remeura Golf Course
Phone: 021 110 3385
Timeline
Wait Staff Member
Ferrin Staffing
01.2023 - Current
Wait Staff Member
Remeura Golf Club
05.2022 - 11.2022
Waitstaff and Barstaff
State Bistro
05.2021 - 11.2024
Crew Trainer/Barista
McDonald's
07.2020 - 02.2023
Bachelor of Commerce
University of Auckland
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