Takuju Tsuchikawa
Auckland, NZ
Summary
Energetic and adaptable floor staff with 3 years of experience in providing exceptional service in high-pressure, high-volume restaurant environments. Skilled in managing multiple tables at once, handling customer inquiries, ensuring timely food delivery, and maintaining a positive atmosphere even during peak hours. Proven ability to stay calm under pressure and work efficiently with kitchen and front-of-house teams to deliver seamless dining experiences.
Overview
6
6
years of professional experience
Work History
Host, Front of House
Jungle 8 CBD Limited
Auckland
11.2023 - Current
- Managed seating for a high-capacity, high-turnover restaurant with seating for over 300 guests, ensuring maximum efficiency during peak hours.
- Addressed and resolved guest complaints or special requests, always striving for a positive experience.
- Maintained calm and professionalism in high-pressure situations, managing guest expectations and wait times effectively.
- Provided high-quality service to up to 30 tables per shift in a fast-paced, 150-seat upscale restaurant during busy dinner shifts.
- Ensured the dining area was clean, organized, and ready for service, with attention to both aesthetics and guest safety.
Front of House, Bartender
Deep Tokyo Ply Ltd
Sydney, Australia
01.2023 - 10.2023
- Provided exceptional customer service by efficiently taking orders, serving food and drinks, and enhancing dining experience for guests
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Ensured the bar area was fully stocked, cleaned, and maintained throughout shifts, setting up for opening and closing duties.
- Maintained knowledge of the drink menu, provided drink recommendations, and created customized cocktails for regular guests.
Front Desk Receptionist
RNT HOTELS Co,Ltd
Nagano, Japan
07.2019 - 10.2022
- Managed guest check-ins and check-outs, ensuring accurate guest information and billing.
- Answered guest inquiries regarding hotel services, amenities, and local attractions, providing information with a friendly and professional demeanor.
- Operated the management system to process reservations, cancellations, and modifications.
- Coordinated with housekeeping and maintenance to ensure rooms were prepared for guest arrival and promptly addressed guest requests during their stay.
- Handled payment transactions, processed credit card information, and maintained accurate billing records.
- Assisted with administrative tasks, such as filing, data entry, and updating guest records.
- Resolved guest complaints and issues efficiently, striving to enhance guest satisfaction and promote positive reviews.
Education
Misuzugaoka High School
Matsumoto City, Nagano Prefecture03-2018
Skills
- Guest seating and reservations management
- Complaints resolution
- Cash handling
- Customer service excellence
- Time management skills
- Attention to detail
- Professional demeanor
- Team collaboration
- Multitasking ability
Timeline
Host, Front of House
Jungle 8 CBD Limited
11.2023 - Current
Front of House, Bartender
Deep Tokyo Ply Ltd
01.2023 - 10.2023
Front Desk Receptionist
RNT HOTELS Co,Ltd
07.2019 - 10.2022
Misuzugaoka High School
Similar Profiles
Horris TauleHorris Taule
CASHIER/Computer Data Entry Operator at VICTORY NO.8 LIMITEDCASHIER/Computer Data Entry Operator at VICTORY NO.8 LIMITED
Riya RajputRiya Rajput
Quality Operator at Roop Automotives Limited Plot No.438,439 Sector 8Quality Operator at Roop Automotives Limited Plot No.438,439 Sector 8
Lucy Huhu-McRobertsLucy Huhu-McRoberts
Customer Service Cashier at Number 8 BP LimitedCustomer Service Cashier at Number 8 BP Limited
Aljon ArucanAljon Arucan
Logistics Systems Optimisation Specialist at Lion New ZealandLogistics Systems Optimisation Specialist at Lion New Zealand
Rajat ChauhanRajat Chauhan
OPERATIONS ADVISOR at DEPARTMENT OF CORRECTIONS NEW ZEALANDOPERATIONS ADVISOR at DEPARTMENT OF CORRECTIONS NEW ZEALAND