- Youth mentor, providing guidance and support to empower the next generation of leaders
- Baking
- I enjoy cooking for friends and family gatherings
- Volunteering at community kitchens and food-related charities
- Music
- Watching Movies and TV Shows
- Reading
- Genealogy
Tala Brinsdon
Kelston
Summary
Accomplished Administration & Facility Services Manager at Birthcare Auckland Ltd, adept in operations management and fostering interpersonal relationships. Excelled in leadership, mentoring a dynamic team towards exceeding performance benchmarks. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Administration & Facility Services Manager
Birthcare Auckland Ltd
03.2021 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administration Manager
Birthcare Auckland Ltd
08.2012 - 03.2021
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
Administration Co-ordinator
Birthcare Auckland Ltd
10.2009 - 08.2012
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
- Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Trained junior administrators in company procedures enabling them to quickly acclimate and contribute effectively within their roles.
- Monitored facility maintenance requests ensuring prompt response and completion by building management or designated contractors.
- Streamlined administrative processes by implementing efficient filing systems and organizational tools.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Conducted research projects on behalf of management providing valuable insights to inform decision-making processes.
Receptionist
Birthcare Auckland Ltd
07.2003 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Skills
- Staff development
- Service delivery
- Operations management
- Problem-solving
- Work Planning and Prioritization
- Reliable and responsible
- Policy and procedure enforcement
- Coaching and mentoring
- Relationship building
- Leadership development
- Interpersonal relationships
- Process implementation
- Team collaboration and leadership
Interests
Timeline
Administration & Facility Services Manager
Birthcare Auckland Ltd
03.2021 - Current
Administration Manager
Birthcare Auckland Ltd
08.2012 - 03.2021
Administration Co-ordinator
Birthcare Auckland Ltd
10.2009 - 08.2012
Receptionist
Birthcare Auckland Ltd
07.2003 - 10.2009
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