Summary
Overview
Work History
Skills
References
Certification
Affiliations
References
Timeline
Generic

Tala Matthews

Wairarapa,New Zealand

Summary

Dynamic professional with extensive experience in client relations and customer service, notably at Waimeha Camping Village. Proven track record in recruitment and onboarding, utilizing strong interviewing skills and data tracking. Adept at conflict resolution, ensuring high satisfaction levels while maintaining operational excellence. Committed to continuous learning and improvement in all endeavors.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Duty Manager

Waimeha Camping Village
Cape Palliser, Wairarapa
02.2025 - Current
  • Managed daily bar operations to ensure efficient service and customer satisfaction.
  • Trained and supervised staff on drink preparation and customer service techniques.
  • Maintained inventory levels and ordered supplies to meet operational needs.
  • Implemented health and safety protocols to guarantee a clean environment.
  • Resolved customer complaints promptly to maintain a positive atmosphere in the bar.
  • Monitored patron alcohol consumption to encourage safety.
  • Replaced linens and towels to ensure guest comfort and satisfaction.
  • Cleaned guest rooms and common areas to maintain accommodation standards.

Commercial Cleaner

Self Employed
, South Wairarapa
09.2024 - Current
  • Maintained cleanliness and sanitation standards across commercial facilities.
  • Operated cleaning equipment including vacuums, buffers, and pressure washers.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Cleaned residential spaces using eco-friendly products and effective techniques.
  • Assisted clients with special requests to ensure satisfaction and comfort.

Recruitment Consultant

2XM Healthcare
Perth CBD, WA
02.2023 - 07.2024
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Created detailed reports outlining the success of recruitment campaigns.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Utilized social media networks for sourcing passive job seekers.
  • Attended industry events and conferences to network with potential hires.
  • Researched competitive salary data for use in job offers.
  • Conducted reference checks for shortlisted candidates.
  • Managed applicant tracking systems including inputting candidate data into the system.
  • Regularly monitored progress of active searches against set timelines.
  • Participated in team meetings providing updates on recruitment activity status.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Developed customized travel plans to meet customer needs and preferences.
  • Assisted guests with check-in and check-out procedures, providing information about the hotel services.

Business Development & Compliance Consultant

Mediserve Nursing Agency
East Perth, WA
10.2022 - 02.2023
  • Following up all new nurses and carers applying to join Mediserve
  • Viewing all applicants and interviewing suitable nurses and carers
  • Recording all information received and inputting this correctly into Mediserve’s system
  • Offering available work to new nurses and carers
  • Maintaining regular contact
  • Working towards achieving targets and goals as set by management
  • Activation of compliant staff
  • Contacting all nurses and carers daily to update their expired compliance requirements and making sure they are up to date
  • Arranging courses for staff
  • Answer phone calls and emails in a timely manner
  • Accurate and timely data entry
  • Interview and register all nurses and carers
  • Provide weekly reports to the manager and owners.

Medical Receptionist

Pacific Radiology
Wellington, NZ
08.2021 - 10.2022
  • Welcoming patients, callers and others while determining and fulfilling their needs
  • Ensure reception and patient waiting area is always tidy and welcoming
  • Liaise with clinical staff to ensure appointments run to schedule
  • Schedule appointments or any walk-in patients
  • Book in patients for appointments: Providing clear information regarding imaging appointments, preparation instructions and costs
  • Manage referrals to ensure all patients and referrers are contacted in a timely manner
  • Accurately input confidential information into radiology information system (RIS)
  • Providing patients with clear indication of cost for all procedures by keeping knowledge of funding current
  • Processing account payments from patients and manage applications for funding as required
  • Completing daily banking summaries.

Bookings Specialist

Pacific Radiology
Wellington, NZ
06.2018 - 08.2021
  • Answering incoming calls in a timely manner to achieve first call resolution
  • Checking and updating all patient details
  • Providing clear information regarding imaging appointments, preparation instructions and costs
  • Managing referrals to ensure all patients and referrers are contacted in a timely manner
  • Liaising with clinical teams to find the correct procedure for the patient
  • Continually reviewing the waitlist for all modalities
  • Requesting blood tests, previous images, surgical notes on behalf of patients to ensure their procedures have the best outcome
  • Accurate data entry
  • Dealing with patient complaints
  • Competent in using Gmail and Microsoft Office

Store Manager

City Wines & Spirits
Wellington, NZ
06.2015 - 06.2018
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Duty Manager

The Flying Moa
Auckland, NZ
05.2010 - 06.2015
  • Supervised daily operations and ensured compliance with health and safety standards.
  • Managed staff schedules and delegated tasks to optimize workflow efficiency.
  • Trained new employees on service protocols and operational procedures.
  • Resolved customer complaints promptly to maintain high service quality.
  • Coordinated inventory management to ensure adequate stock levels for service needs.

Skills

  • Client relations and engagement
  • Customer service
  • Data tracking and input
  • Onboarding and termination documentation
  • Complex problem solving
  • Recruitment and pre-employment screening
  • Conflict resolution and complaint handling
  • Interviewing skills (in-person and telephone)
  • Willingness to learn
  • Microsoft Office proficiency

References

REFERENCE Available upon request

Certification

  • Duty Manager License 2024
  • Licence Controller Qualification (LCQ) 2024

Affiliations

  • I enjoy any hobbies that combine physical activity with outdoor exploration
  • Prehuman history
  • Archaeology
  • Community involvement

References

References available upon request.

Timeline

Duty Manager

Waimeha Camping Village
02.2025 - Current

Commercial Cleaner

Self Employed
09.2024 - Current

Recruitment Consultant

2XM Healthcare
02.2023 - 07.2024

Business Development & Compliance Consultant

Mediserve Nursing Agency
10.2022 - 02.2023

Medical Receptionist

Pacific Radiology
08.2021 - 10.2022

Bookings Specialist

Pacific Radiology
06.2018 - 08.2021

Store Manager

City Wines & Spirits
06.2015 - 06.2018

Duty Manager

The Flying Moa
05.2010 - 06.2015

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Tala Matthews