Tala Natapu
Springlands,Blenheim
Summary
Seasoned Station Manager with solid background in operations and team management. Possess strong skills in problem-solving, communication, and leadership, contributing to smooth and efficient station operations. Noteworthy impact includes improving operational efficiency and enhancing customer satisfaction in past roles. Demonstrated ability to maintain high standards of safety and service while leading teams effectively.
Overview
47
47
years of professional experience
Work History
Station Manager
Aviation Security Service
HAREWOOD, Christchurch
10.2012 - 06.2024
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Identified opportunities for process improvement within the organization through data analysis techniques.
- Established relationships with key stakeholders in order to promote positive public relations within the community.
- Analyzed financial reports to identify areas of cost savings or increased efficiency.
- Implemented new technologies into existing processes to improve operational efficiencies.
- Collaborated with other individuals, including professionals to make sure that the department was meeting all regulatory requirements.
- Reviewed operational and financial reports to meet station goals and objectives.
Client Manager
Forte Solutions
Christchurch, Christchurch
03.2001 - 05.2003
- Managed client accounts, including conducting regular reviews and providing strategic advice.
- Implemented best practices for addressing customer inquiries efficiently across various channels like email, phone, social media.
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Ensured compliance with applicable laws while dealing with clients in different jurisdictions.
- Developed and maintained strong relationships with clients to ensure satisfaction.
- Identified opportunities for growth by exploring new markets or introducing innovative products and services.
- Collaborated with internal teams such as marketing, product development, finance. to ensure successful delivery of projects within budget constraints.
FLIGHT OPERATIONS CONTROLLER
Ansett NZ
Christcurch, CHRISTCHURCH
03.1991 - 04.2001
- Oversee and coordinate daily flight schedules.
- Maintained a comprehensive knowledge base of current aviation regulations governing commercial airline operations.
- Adhered to all applicable laws, regulations, policies and procedures related to airline operations.
- Participated in special projects related to improving financial operations at an organization.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Managed and coordinated the day-to-day operations of the delivery team, including staffing, scheduling and resource allocation.
Musician
NZ Defence Force
Christchurch, Christchurch
05.1977 - 03.1991
- Traveled extensively to perform at various venues around the country.
- Instructed students on various musical instruments, techniques and theory.
- Played live shows with full bands and solo performances.
- Arranged tours for bands by booking gigs, travel accommodations and more.
- Organized rehearsals, concerts and events to promote upcoming projects.
- Chose music appropriate to specific performance requirements.
- Developed strong interpersonal skills to deal with different personalities.
- Succeeded in all NZ Army promotion courses, demonstrating proficiency in soldering skills.
Education
Diploma - Aviation Security
Concordia Unversity
Canada12-2009
Skills
- Budget Development
- Strategic Planning
- Operations Management
- Stakeholder Relationship Management
- Continuous Improvement
- Team Oversight
- Effective Communication
- Policy Implementation
Affiliations
- Member Marlborough District Brass Band
- Member Marlborough Golf Club
Accomplishments
- Awarded the 1990 Commemoration Medal in recognition of Services to New Zealand
References
References available upon request.
Timeline
Station Manager
Aviation Security Service
10.2012 - 06.2024
Client Manager
Forte Solutions
03.2001 - 05.2003
FLIGHT OPERATIONS CONTROLLER
Ansett NZ
03.1991 - 04.2001
Musician
NZ Defence Force
05.1977 - 03.1991
Diploma - Aviation Security
Concordia Unversity
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