Talatofi Mataia
Auckland,AUK
Summary
Adept at driving organizational success, I leveraged business strategies and exceptional organizational leadership at N.Arrow Installation Limited, enhancing efficiency and employee development. My expertise in payroll control and a professional demeanor underpin my ability to deliver outstanding customer service, achieving a significant improvement in workflow planning and employee satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
21
21
years of professional experience
Work History
Sales Administrative Supervisor
N.Arrow Installation Limited
Auckland, Auckland
04.2020 - 08.2024
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Organized meetings between executives and outside vendors or clients.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Managed payroll for temporary, hourly and salaried employees.
- Updated and reconciled retirement, tax, and health care accounts.
- Managed year-end processing tasks, including tax document preparation and distribution to employees.
- Maintained records of all incoming and outgoing invoices.
- Prepared reports on aging accounts receivables and overdue payments.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Monitored the implementation of health and safety standards in the workplace.
- Responded quickly to any reported health and safety concerns in the workplace.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Customer Service Representative
Splashes Cafe
Auckland, Manurewa Leisure Pools
01.2021 - 02.2023
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Operated industrial dishwasher to wash glassware and utensils.
- Served customers by phone to take orders and answer product or service questions.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Customer Service Representative
Pacific Ezy Money Transfer
Auckland, Auckland
11.2016 - 04.2017
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Identified potential fraud cases and reported them to the supervisor.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
Data Entry Clerk
Chep NZ
Auckland, Auckland
02.2013 - 08.2016
- Analyzed reports to identify any errors in data entry, corrected any incompatibilities if necessary.
- Assisted with other clerical duties such as photocopying, scanning, faxing, sorting mail.
- Identified problems and errors associated with entered records and notified supervisor immediately when needed.
- Entered large volumes of numerical and alpha-numeric data into appropriate databases quickly and accurately.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Receptionist
Tanoa Hotel
Upolu, Apia
01.2004 - 02.2006
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
Diploma in Xero - Business Administration
The Career Academy
Auckland, NZ02-2024
Certificate in Xero Payroll - Business Administration
The Career Academy
Auckland, NZ02-2024
Advanced Certificate in Xero - Business Administration
The Career Academy
Auckland, NZ02-2024
Certificate in Xero - Business Administration
The Career Academy
Auckland, NZ02-2024
Certificate - Aviation
Air New Zealand Academy of Learning
Auckland, NZ04-2008
Certificate in Food And Beverages - Tourism And Hospitality
University of Samoa
Samoa03-2004
Skills
- Business strategies
- Organizational leadership
- Employee development
- Payroll control
- Data management
- Organization and multitasking
- Business administration
- Developing policies and procedures
- Verbal and written communication
- Bookkeeping
- Scheduling and calendar management
- Follow-up skills
- Opening and closing accounts
- Professional telephone demeanor
- Complaint resolution
- Active listening
- Customer service
- Positive and professional
- Sales expertise
Languages
English
Full Professional
Samoan
Full Professional
N.Arrow Installation Limited
Valeriah Wilson : Manager
064212522607
Email : valeriah.wilson@hotmail.com
Splashes Cafe
Shilo Ivring : Manager
064212678748
Email : Shi_irving05@outlook.co.nz
Timeline
Customer Service Representative
Splashes Cafe
01.2021 - 02.2023
Sales Administrative Supervisor
N.Arrow Installation Limited
04.2020 - 08.2024
Customer Service Representative
Pacific Ezy Money Transfer
11.2016 - 04.2017
Data Entry Clerk
Chep NZ
02.2013 - 08.2016
Receptionist
Tanoa Hotel
01.2004 - 02.2006
Diploma in Xero - Business Administration
The Career Academy
Certificate in Xero Payroll - Business Administration
The Career Academy
Advanced Certificate in Xero - Business Administration
The Career Academy
Certificate in Xero - Business Administration
The Career Academy
Certificate - Aviation
Air New Zealand Academy of Learning
Certificate in Food And Beverages - Tourism And Hospitality
University of Samoa
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