Talia Hartley
33 Raukura Street, Tūrangi,WKO
Summary
Mature and enthusiastic person who prides ones self in being reliable and motivated. Hardworking and passionate Kōhanga Kaimahi. I am willing to seek and maintain full-time position of Corrections Officer that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve its goals using a Te Ao Māori worldview.
Overview
14
14
years of professional experience
Work History
Kaiako Matua/ Kaiawhina
Waihi Te Kōhanga Reo
02.2020 - Current
- Early childcare educator & facilitator,
- Team leader
- Educate tamariki mokopuna in Te Reo māori
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
Cabin Attendant/Full-time
Kiwirail Interislander Ferries
04.2010 - 11.2017
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to departure.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Used excellent customer service skills in addressing passengers' needs.
Senior Retail Assistant/Part-time
HomeArt
07.2009 - 02.2010
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Te Reo Māori
Te Pukenga-Te Toiohomai
Taupō, NZ11.2022
Te Ara Tuatahi O Te Kōhanga Reo
Te Kōhanga Reo National Trust
Wellington, NZ12.2021
Poupou Huia Te Reo - Te Hōkairangi
Te Wānanga O Raukawa
Otaki, NZ12.2021
Poupou Huia Te Reo
Te Wānanga O Raukawa
Otaki, NZ09.2020
He Papa Tikanga
Te Wānanga O Aotearoa
Te Awamutu, NZ02.2020
Mana Ora
Te Wānanga O Aotearoa
Te Awamutu, NZ01.2019
Skills
- Active Listening
- Interpersonal Communication
- First Aid/CPR
- Calm Under Pressure
- Flexible and Adaptable
- Practical Learning
- Self-Esteem Boosting
- Safety Awareness
- Individualized Instruction
- Conflict Resolution
- Multicultural Awareness
- Caring and Empathetic Demeanor
Personal Achievements
- Certificate of Achievement Workplace First Aid 17.9.2022
- Crowd Management training
- Basic Shipboard Fire Prevention Certificate
References
- Sami Whitehouse, Head of Passenger Services, Transdev Wellington, (Ex. Customers Service Manager KiwiRail Interislander) Sami.whitehouse@transdevnz.co.nz, +64 27 538 6981
- Christina Tamepo, Kaiako Matua o Te Kōhanga Reo o Mawake, (Ex Kaiako Matua o Te Kōhanga Reo o Waihi) c.l.tamepo@gmail.com, +64 27 373 4816
Languages
Maori
Professional Working
Timeline
Kaiako Matua/ Kaiawhina
Waihi Te Kōhanga Reo
02.2020 - Current
Cabin Attendant/Full-time
Kiwirail Interislander Ferries
04.2010 - 11.2017
Senior Retail Assistant/Part-time
HomeArt
07.2009 - 02.2010
Te Reo Māori
Te Pukenga-Te Toiohomai
Te Ara Tuatahi O Te Kōhanga Reo
Te Kōhanga Reo National Trust
Poupou Huia Te Reo - Te Hōkairangi
Te Wānanga O Raukawa
Poupou Huia Te Reo
Te Wānanga O Raukawa
He Papa Tikanga
Te Wānanga O Aotearoa
Mana Ora
Te Wānanga O Aotearoa
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