Talita Tupouniua
Henderson,AKL
Summary
Highly motivated healthcare professional relocating to Australia in a few weeks, seeking opportunities to work and further my education in the healthcare sector. With almost three years of hand-on experience in Dementia, Hospice, and Respite care, I am eager to contribute my skills and knowledge to a dynamic healthcare team while pursuing additional studies to enhance my expertise. Committed to providing exceptional patient care and eager to integrate into the Australian healthcare system.
Overview
8
8
years of professional experience
Work History
Casual Healthcare Assistant
Capella House Care Services
10.2020 - 06.2023
- Assisted with activities of daily living to improve patient quality of life. - Notified physicians and nurses of notable changes in patient condition. - Input patient data into the system and make updates to reflect health coverage changes. - Answered patient call lights and delivered appropriate assistance after identifying needs and issues.
Customer Service Representative
Intercity Coachline
09.2016 - 07.2017
- Handled customer inquiries, payments and service requests. - Followed up with customers to offer additional support and check resolution satisfaction. - Answered inbound calls to handle various concerns, Bookings and feedback or complaints. - Managed customer calls efficiently in a fast-paced call center environment.
Voluntary work
Maritime Museum
07.2016 - 07.2016
- Assisted staff with service eligibility determination and paperwork processing.
Program Assistant
SKIDS
05.2015 - 12.2015
- Planning activities and play dates - Cleaning and closing up the play school at the end of the day. - Managed safety supplies, first aid kids and other program equipment. - Managed safety by enforcing rules and regulations of recreational facilities.
Education
Certificate in Travel Level 4 -
International Travel College, CBD
07.2017
National Diploma in Business Level 5 -
Best Pacific Institute of Education, New Lynn
04.2015
Certificate in Business Administration, Level 4 -
Best Pacific Institute of Education, New Lynn
11.2012
Certificate in Travel and Tourism, Level 3 -
Best Pacific Institute of Education, New Lynn
04.2010
Skills
- Customer service
- Communication
- Cultural awareness
- Time management
- Data Confidentiality
- Positive and professional
Languages
- English
- Tongan
References
- Emma Johansson, Team Leader at time of employment, 0211846815, emmajohansson05@hotmail.com
- Jerrica, Head of Nurse at Capella House, 0221263649
Hobbies and Interests
I have a passion for providing exceptional customer service, thrives in fast-paced environments and enjoy problem solving to meet customer needs. With that excellent communication skills and a friendly demeanor, I excel in building rapport with customers and ensuring they leave with a positive experience. Great attention to detail and ability to remain calm under pressure can be an asset for your customer service role.
Languages
English
Full Professional
Tonga
Native/ Bilingual
Timeline
Casual Healthcare Assistant
Capella House Care Services
10.2020 - 06.2023
Customer Service Representative
Intercity Coachline
09.2016 - 07.2017
Voluntary work
Maritime Museum
07.2016 - 07.2016
Program Assistant
SKIDS
05.2015 - 12.2015
Certificate in Travel Level 4 -
International Travel College, CBD
National Diploma in Business Level 5 -
Best Pacific Institute of Education, New Lynn
Certificate in Business Administration, Level 4 -
Best Pacific Institute of Education, New Lynn
Certificate in Travel and Tourism, Level 3 -
Best Pacific Institute of Education, New Lynn
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