Tamal Nandy
Mount Eden,New Zealand
Summary
Experienced hospitality professional with 15+ years managing restaurant operations and leading diverse teams. I recently relocated to New Zealand on an open work visa, eager to bring a passion for service and team leadership to a new opportunity. Recognized for connecting with people from diverse backgrounds, including international guests. Strong in team building, customer satisfaction, problem -solving and operational efficiency. Seeking a dynamic organisation to continue growing and making a positive impact.
Overview
15
15
years of professional experience
Work History
Operations Manager
A & I Food & Beverage
2019.09 - 2024.07
- Led and managed all aspects of restaurant operations, ensuring high service standards and customer satisfaction
- Collaborated with chefs and kitchen staff to design promotional menus and optimise food quality
- Recruited, trained, and mentored a diverse team, fostering a culture of excellence and teamwork
- Analyzed operational data to identify trends, implementing action plans for continuous improvement
- Managed communication with international guests, ensuring their needs were met effectively and sensitively
Restaurant Manager
Fish & Co. Bangladesh
2014.07 - 2019.09
- Managed daily operations to deliver outstanding service and maintain efficient workflows
- Led a team of 30 employees, focusing on training, development, and performance management
- Resolved customer complaints swiftly and effectively, often communicating with foreign guests
- Prepared comprehensive reports on sales, costs, and overall operational performance
Service Express Team Leader
The Westin Dhaka
2009.04 - 2014.06
- Supervised a team providing high-quality customer service and efficient resolution of inquiries
- Trained new staff members in service excellence and operational procedures
- Managed room service operations, ensuring timely and accurate order delivery
- Played a key role in emergency management and coordinated responses to guest needs
Education
International Master of Business Administration (IMBA) - Human Resources
University of Information Technology & Sciences
Dhaka, Bangladesh06.2012
Bachelor of Hotel Management - Specialization in F&B Service
Acharya Institute of Management And Sciences
Banglore University, Bengaluru, India06.2008
Skills
- Operations Management
- Team Leadership and Development
- Customer Service and Satisfaction
- Crisis Management and Problem Solving
- Quality Assurance
- Strong interpersonal and communication skills
- Adaptable and flexible in dynamic environments
- Leadership and team-building abilities
- Attention to detail and commitment to quality
- Problem-solving and conflict resolution
- Positive attitude and proactive approach
- Awareness and implementation of health, safety, and hygiene standards
Languages
- English (Fluent)
- Bengali (Native)
- Hindi (Proficient)
Hobbies and Interests
- Surfing the Internet
- Listening to Music
Timeline
Operations Manager
A & I Food & Beverage
2019.09 - 2024.07
Restaurant Manager
Fish & Co. Bangladesh
2014.07 - 2019.09
Service Express Team Leader
The Westin Dhaka
2009.04 - 2014.06
International Master of Business Administration (IMBA) - Human Resources
University of Information Technology & Sciences
Bachelor of Hotel Management - Specialization in F&B Service
Acharya Institute of Management And Sciences
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