Tamale Pau'u Allan Taufa
Auckland
Summary
Knowledgeable Funeral Director with solid foundation in funeral service management and client relations. Successfully coordinated numerous funeral services with care and dignity, ensuring seamless operations. Demonstrated strong interpersonal skills and effective crisis management in a sensitive environment and time.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous funerals and events at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
An Innovative individual with an eye for detail and possess the creative eye for social media platforms ensuring the company or work that is being provided is well marketed.
Overview
4
4
years of professional experience
Work History
Funeral Director/Embalmers Assistant
Tipene Funerals
10.2021 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Enhanced funeral home's online presence, updating website and social media platforms to better connect with community.
- Worked with cemeteries to schedule grave opening and closing.
Education
Bachelor of Arts - Education
Auckland University of Technology
Auckland, NZ04-2023
High School Diploma -
Dilworth School
Auckland, NZ11-2019
Skills
- Compassionate communication
- Customer response
- Body preparation
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication and Organisational skills
- Relationship building
- Professionalism
- Funeral and Event planning
- Knowledge of Microsoft Office 365 ( MS Word, Excel & Outlook)
Languages
Tonga
Native or Bilingual
Interests
- Enjoy attending XFIT and HIIT classes with my local gym for overall physical and mental well-being
- Youth and Church Connect Groups
- Socialising with peers
- Social Media
- Travelling the World
Timeline
Funeral Director/Embalmers Assistant
Tipene Funerals
10.2021 - Current
Bachelor of Arts - Education
Auckland University of Technology
High School Diploma -
Dilworth School
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