Tamana Kundra
New Lynn
Summary
Dynamic leader with proven success in staff and operations management at Finns Bar & Bistro. Excelled in inventory control, reducing waste, and optimizing profit margins by fostering a culture of teamwork and high standards. Skilled in complaint resolution and customer satisfaction, demonstrating significant improvements in guest relations and employee morale.
Overview
8
8
years of professional experience
Work History
Bar & Restaurant Manager
Finns Bar & Bistro
04.2020 - Current
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
Merchandiser & Stock Clerk
Target Furniture
02.2018 - 04.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
Floor Supervisor
Ifurniture LTD
01.2017 - 02.2018
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Customer Service Representative
Ifurniture LTD
05.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Ignite
Auckland, NZ10.2023
High School Diploma -
Newton College of Business And Technology
Mount Eden, Auckland04.2018
Skills
- Staff Management
- Social Media Promotion
- Cost Control
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Team Management
- Supervisory skills
- Operations Management
- Complaint resolution
Timeline
Bar & Restaurant Manager
Finns Bar & Bistro
04.2020 - Current
Merchandiser & Stock Clerk
Target Furniture
02.2018 - 04.2020
Floor Supervisor
Ifurniture LTD
01.2017 - 02.2018
Customer Service Representative
Ifurniture LTD
05.2016 - 12.2016
High School Diploma -
Ignite
High School Diploma -
Newton College of Business And Technology
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