Tamara Burrows
Wanaka NZ,OTA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to helping provide the best experiences for customers whilst demonstrating high quality work. Pursues every opportunity to support team members and proactively address issues. Provides a dynamic and friendly personality to the workplace and is flexible with work hours.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
Subway
Wanaka, NZ
02.2018 - 06.2024
- Customer Service: Greet customers, take orders accurately, and ensure a positive experience.
- Food Preparation: Assemble sandwiches to customer specifications while following hygiene and
- safety standards.
- Attention to Detail: Ensure correct portions, ingredients, and presentation for each order.
- Time Management: Work efficiently during busy periods to serve customers quickly.
- Teamwork: Collaborate with coworkers to keep the store clean, stocked, and running smoothly.
Nature Guide
Real NZ
Milford Sound
08.2023 - 02.2024
- Public Speaking: Guided groups of up to 200 people on scheduled tours with engaging and clear communication.
- High-Quality Customer Service: Built personal relationships with guests to promote positive experiences.
- Knowledge Sharing: Highlighted important features and shared extensive knowledge about the surrounding environment.
- Professional Communication: Addressed questions and concerns to enhance customer satisfaction.
- Initiative: Implemented strategies to elevate customer service standards and boost positive reviews for the venue.
Crew
Real NZ
Milford Sound
08.2023 - 02.2024
- Customer Service: Delivered exceptional service to high-paying cruise guests, ensuring a memorable onboard experience.
- Barista Skills: Expertly crafted high-quality coffees to meet customer satisfaction.
- POS Operation: Handled orders and managed the till efficiently using a point-of-sale system.
- Food Service: Experience serving both à la carte and buffet-style meals with attention to detail.
- Time Management: Managed tasks effectively, particularly in high-pressure environments like coffee preparation.
Waitress
Trout Cafe/Restraint/bar
Wanaka, NZ
11.2022 - 02.2024
- Customer Service: Provide friendly and attentive service, ensuring a positive dining experience for guests.
- Communication: Effectively convey menu information, specials, and take orders while actively listening to customer needs.
- Multitasking: Handle multiple tasks simultaneously, such as serving food and drinks, processing orders, and managing customer requests in a fast-paced environment.
- Food and Beverage Knowledge: Understand the menu offerings, including ingredients and preparation methods, to provide accurate recommendations and answer questions.
- Teamwork: Collaborate with kitchen and service staff to ensure smooth operations and maintain a cohesive work environment.
Ski Rentals Attendant
Cardrona Alpine Resort
Wanaka, NZ
06.2020 - 10.2023
- Customer Service: Assist customers with equipment selection, sizing, and ski conditions.
- Technical Knowledge: Understand and adjust skis, snowboards, boots, and bindings.
- Attention to Detail: Ensure equipment is fitted, maintained, and recorded accurately.
- Time Management: Work efficiently during busy times without compromising quality.
- Physical Stamina: Handle long hours, heavy equipment, and cold environments.
- Winter job only
Dance Instructor
Dance Wanaka
Wanaka, NZ
01.2020 - 12.2022
- Hip hop dance teacher, Dance Wanaka, 2020, 2021, 2022
- Dance Technique: Proficiency in dance styles and techniques to effectively teach and demonstrate
- movements.
- Communication: Clear, patient instruction to help students understand choreography and
- corrections.
- Creativity: Develop engaging routines and adapt lessons to different skill levels and learning styles.
- Motivation & Encouragement: Inspire and build confidence in students, helping them grow and
- improve.
- Class Management: Organize and lead classes, maintaining discipline while fostering a positive
- learning environment.
Retail Attendant
South beach
Wanaka, NZ
11.2019 - 03.2022
- Customer Service: Provide friendly, helpful assistance to customers and resolve their issues.
- Sales Skills: Persuade customers to make purchases and recommend suitable products.
- Product Knowledge: Understand the store’s products to answer customer questions and offer
- advice.
- Time Management: Balance tasks like restocking, helping customers, and managing the checkout
- efficiently.
- POS: Working at the till
- Summer job only
Ski Rentals Attendant
Rocket rentals Ski Shop
Wanaka, NZ
06.2018 - 10.2019
Education
Diploma in Level 6 Digital Media - Photography
Otago Polytechnic
Dunedin11-2024
Mount Aspiring Collage
Wanaka, NZ10-2022
Skills
- Barista
- First Aid Training
- Costumer service
- High Work Ethic
- Time Management
- Physical Fitness
- POS expertise
Volunteer Work
- Aspiring beginnings, Pre School
Timeline
Nature Guide
Real NZ
08.2023 - 02.2024
Crew
Real NZ
08.2023 - 02.2024
Waitress
Trout Cafe/Restraint/bar
11.2022 - 02.2024
Ski Rentals Attendant
Cardrona Alpine Resort
06.2020 - 10.2023
Dance Instructor
Dance Wanaka
01.2020 - 12.2022
Retail Attendant
South beach
11.2019 - 03.2022
Ski Rentals Attendant
Rocket rentals Ski Shop
06.2018 - 10.2019
Sandwich Artist
Subway
02.2018 - 06.2024
Diploma in Level 6 Digital Media - Photography
Otago Polytechnic
Mount Aspiring Collage
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