Milan Mendez
Christchurch
Summary
Dynamic and adaptable professional with a strong work ethic and proven customer service skills. Recognized for enhancing guest experiences through attentive service and effective multitasking. Committed to maintaining high standards of cleanliness and safety, while training new staff to foster a supportive team environment.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
2
2
years of professional experience
Work History
Front of House Employee
BurgerFuel
09.2023 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Arbotrist Assistant
Craig's Trees
11.2022 - 02.2023
- Felled trees carefully to avoid damage to property and landscape.
- Trimmed and removed tree limbs in contention using safety measures.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
- Removed and disposed of undesirable and dead limbs.
- Cut back and trimmed bushes and hedges to support well-designed landscapes.
- Improved tree health by assisting in pruning, trimming, and shaping trees according to arborist guidelines.
- Supported safe work environments by maintaining and organizing tools and equipment for daily use.
Christmas Casual
Christchurch Adventure Park
11.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Education
Certificate - Barbering
Ara Institute of Canterbury
Christchurch, New Zealand, NZ02-2024
Certificate - Nutrional Health
Ara Institute of Canterbury
Christchurch, New Zealand, NZ07-2023
High School Diploma -
Papanui High School
Christchurch, NZ12-2022
Skills
- Strong work ethic
- Customer service
- Supportive team engagement
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Attention to detail
- Punctuality and reliability
- Food allergy awareness
- Greeting guests
- Open-close procedures
- Adaptability and flexibility
Timeline
Front of House Employee
BurgerFuel
09.2023 - 04.2024
Arbotrist Assistant
Craig's Trees
11.2022 - 02.2023
Christmas Casual
Christchurch Adventure Park
11.2021 - 01.2022
Certificate - Barbering
Ara Institute of Canterbury
Certificate - Nutrional Health
Ara Institute of Canterbury
High School Diploma -
Papanui High School
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