Tamara Downs
Christchurch,CAN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bapcor NZ
Sydenham, Christchurch
02.2024 - 12.2025
- Assisted customers with inquiries and automotive parts selection for optimal fit.
- Managed inventory levels, ensuring efficient stock organization and retrieval.
- Processed customer orders and returns in accordance with company policies.
- Conducted regular inventory audits to maintain accuracy and availability.
- Collaborated with team members to enhance customer service strategies.
- Created purchase orders based on customer requests for specific items.
- Tracked team performance metrics to identify improvement opportunities.
- Built professional relationships by identifying client needs, increasing sales opportunities.
Cafe Manager
Cafe185
Christchurch CBD, Christchurch
11.2023 - 02.2024
- Managed daily cafe operations and ensured smooth workflow.
- Oversaw inventory management and timely replenishment of supplies.
- Implemented health and safety protocols for customer protection.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Prepared and served high-quality beverages according to customer preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned tables in the dining area before and after customer seating.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Food and Beverage Attendant
IHG Hotels
Christchurch CBD, Christchurch
04.2022 - 10.2023
- Delivered exceptional customer service in dining and bar areas.
- Maintained cleanliness and organization of dining spaces and equipment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Accurately prepared beverage orders according to guest specifications.
- Managed cash transactions and processed payments efficiently.
- Resolved guest inquiries and issues promptly and professionally.
- Ensured compliance with health and safety regulations for food handling.
- Performed opening and closing duties, including setup and equipment checks.
Education
Level 3 Certificate - Automotive Engineering
Ara Institute of Canterbury
Christchurch, New Zealand, NZ11-2023
Skills
- Customer service
- Order processing
- Food safety compliance
- Time management
- Problem solving
Timeline
Customer Service Representative
Bapcor NZ
02.2024 - 12.2025
Cafe Manager
Cafe185
11.2023 - 02.2024
Food and Beverage Attendant
IHG Hotels
04.2022 - 10.2023
Level 3 Certificate - Automotive Engineering
Ara Institute of Canterbury