Tamara Ransom
Te Puke,BOP
Summary
Skilled in multitasking and communication, my approach has consistently reduced wait times and improved patient experiences, demonstrating my organized and reliable nature. Leveraging these skills, I foster positive environments and streamline operations, achieving notable success in both healthcare and customer service settings.
Overview
17
17
years of professional experience
Work History
Admin / Health & Safety
Primogrow Contracting Limited
06.2023 - Current
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Maintained up-to-date knowledge of industry regulations, keeping the company informed of changes and making necessary adjustments to internal processes.
- Daily use of Xero, invoicing and checking emails.
Admin / Front Desk Receptionist
Prescott Trailers
06.2023 - 09.2023
- Maintained a well-organized reception area which created a welcoming environment for visitors
- Effectively managed phone calls, emails and walk in customers
- Data entry, photocopying and scanning documents. Daily use of Xero, uploading invoices & bills to pay
Senior Pharmacy Assistant
My Pharmacy Papamoa Plaza
03.2016 - 11.2018
- Increased efficiency, handling high volume prescription orders and maintaining a fast-paced work environment.
- Reduced wait times for patients by effectively managing workflow and prioritizing tasks as necessary.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Medical Receptionist
Doctors @ Pacific Fair
06.2015 - 12.2015
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by updating patient information and verifying insurance coverage.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Retail Pharmacy Manager
Priceline Runaway Bay
11.2013 - 06.2015
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed policies and procedures for effective pharmacy management.
Pharmacy Assistant / Medical Receptionist
Emerald Lakes Medical Centre
01.2011 - 11.2013
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Developed strong relationships with patients and families, forming trust and enhancing overall experience at the clinic.
- Managed high call volumes, directing calls while maintaining a polite and professional demeanour.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Senior Pharmacy Assistant
Tom Wards Pharmacy
05.2007 - 12.2010
- Contributed to team success by collaborating closely with pharmacists to ensure optimal patient care.
- Increased efficiency, handling high volume prescription orders and maintaining a fast-paced work environment.
Education
Diploma of Law - Law
University of Waikato
Hamilton, NZ11.2021
Certificate I - Certificate in First Aid (Level 1)
St John Ambulance New Zealand
Tauranga, NZ03.2021
Certificate IV - Pharmacy Management
TAFE NSW North Coast Institute
Australia03.2015
Certificate III - Community Pharmacy
Pharmacy Guild of Australia
Australia04.2013
Certificate II - Community Pharmacy
Pharmacy Guild of Australia
Australia05.2012
NCEA Level 2 - Year 12
Dannevirke High School
Dannevirke, NZ11.2006
Skills
- Multitasking
- Time management
- Organised & efficient
- Personable and Approachable
- Customer Service and Engagement
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
Timeline
Admin / Health & Safety
Primogrow Contracting Limited
06.2023 - Current
Admin / Front Desk Receptionist
Prescott Trailers
06.2023 - 09.2023
Senior Pharmacy Assistant
My Pharmacy Papamoa Plaza
03.2016 - 11.2018
Medical Receptionist
Doctors @ Pacific Fair
06.2015 - 12.2015
Retail Pharmacy Manager
Priceline Runaway Bay
11.2013 - 06.2015
Pharmacy Assistant / Medical Receptionist
Emerald Lakes Medical Centre
01.2011 - 11.2013
Senior Pharmacy Assistant
Tom Wards Pharmacy
05.2007 - 12.2010
Diploma of Law - Law
University of Waikato
Certificate I - Certificate in First Aid (Level 1)
St John Ambulance New Zealand
Certificate IV - Pharmacy Management
TAFE NSW North Coast Institute
Certificate III - Community Pharmacy
Pharmacy Guild of Australia
Certificate II - Community Pharmacy
Pharmacy Guild of Australia
NCEA Level 2 - Year 12
Dannevirke High School
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