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Tamara Watkins
Tauranga,BOP
Summary
A competent individual with a proven ability to manage through others. Strong decision maker and problem-solver. Commercial awareness with a proven ability to set targets and ensure that staff meet the expectations set. A reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Support Worker
SILC
10.2022 - Current
- Assisted clients in developing and setting realistic goals to promote positive change.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
Duty/ Functions Manager
Latitude 37
03.2021 - 10.2022
- Managed on approximately 30 emails, calls and messages per day from customers
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced event efficiency by streamlining communication between team members and vendors.
- Developed and maintained relationships with customers and suppliers through account development.
- Ensured compliance with local regulations and permits, maintaining safe environment for guests and staff alike.
- Provided excellent customer service throughout entire event planning process.
Duty Manager
Dixie Browns
01.2020 - 03.2021
- Responsible for ensuring staff were well-trained and consistently supported
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong relationships with key clients, vendors, and business partners to foster collaborative working environment.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Psychology
09.2019
NVQ Level 3 Extended Diploma in Health & Social Care, A Level in Design -
07.2012
11 A* - B Grade GCSEs
09.2010
Skills
- Health & Safety Compliance
- Bar Operations and Management
- Event Planning
- Communication and Organizational Skills
- Computer Literate
- Adaptability
- Strong Work Ethic
- Mobility support
- Knowledge of medical and psychiatric terminology
- Emergency response training
- Social history intake procedures
- Social Skills Development
- Sales Techniques
- Customer Relationship Management
- Shift Scheduling
References
Available upon Request
Certification
- First Aid Certificate
- Level 2 Qualification in New Zealand Sign Language
- Certification in Positive Behaviour Support (PBS)
- Certification in Crisis Prevention Intervention (CPI)
- Certification in Autism Awareness & Professional Development
Timeline
Support Worker - SILC
10.2022 - Current
Duty/ Functions Manager - Latitude 37
03.2021 - 10.2022
Duty Manager - Dixie Browns
01.2020 - 03.2021
Liverpool Hope University - Bachelor of Science, Psychology
Blythe Bridge Sixth Form - NVQ Level 3 Extended Diploma in Health & Social Care, A Level in Design,
Edensor Technology College - , 11 A* - B Grade GCSEs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Data analysis and visualization
Data entry and management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPaid sick leaveHealthcare benefitsPaid time offPersonal development programsFlexible work hoursSimilar Profiles
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