Tamati Cassidy
Rotorua,Lynmore
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills. Excellent public speaking skills and knowledge of Te Puia's history, architecture and events.
Overview
3
3
years of professional experience
Work History
Tour Guide
Te Puia
05.2021 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Tour Coordinator
Te Puia
06.2022 - Current
- Enhanced customer satisfaction by providing personalized travel itineraries and addressing specific needs.
- Trained new team members on company procedures and best practices for successful tour coordination.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Developed strong relationships with tour leaders and escorts, resulting in better services for clients.
- Implemented new marketing strategies to increase visitor experience.
Education
Rotorua Boys' High School
Rotorua, NZSkills
- Cultural Awareness
- Strong Organizational Skills
- Public Speaking Confidence
- Adaptability and Flexibility
- Problem Solving Abilities
- Team Leadership Qualities
- Customer Service Excellence
- Event Coordination Experience
Singing, Swimming, Waka ama.
I have performed and vocal directed in various gigs and shows throughout Rotorua / New Zealand.
I grew up around the water so swimming was definitely a big part of my life, which further carried on into Waka ama.
Timeline
Tour Coordinator
Te Puia
06.2022 - Current
Tour Guide
Te Puia
05.2021 - Current
Rotorua Boys' High School
Similar Profiles
Tiki ChadwickTiki Chadwick
Retail Assistant at Te PuiaRetail Assistant at Te Puia
Hamiora RenataHamiora Renata
Tour Guide at Te PuiaTour Guide at Te Puia
Terere AoakeTerere Aoake
Te Waiariki Purea Trust - MSD - Community Connector at Te Waiariki Purea TrustTe Waiariki Purea Trust - MSD - Community Connector at Te Waiariki Purea Trust