Tammy Bakker
Dairy Flat,AUK
Summary
Motivated individual with experience in customer service and sales coming from a strong travel as well as furniture background with multiple transferrable skills. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Manager
UGT International Pty Ltd
2023.02 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
Account Manager
Tempo NZ Ltd
2021.11 - 2023.01
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Account Manager
Uncle Bills NZ Ltd
2020.10 - 2021.11
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Active Travel Expert (Travel Agent)
Travel&Co (previously Dive Fish Snow)
2016.07 - 2020.10
- Arranged travel accommodations for groups, couples, and executives.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sales Support Specialist
Dive Fish Snow Travel
2014.07 - 2016.07
- Managed supplier accounts, responding to inquiries and resolving supplier issues.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Prepared and presented quotes, data entry and proofing of travel contracts.
Customer Service Representative
Thrifty Car Rental
2013.12 - 2014.07
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Club Secretary
Toastmasters International
Albany, NZ12.2023
No Degree - Leadership & Communication Course
The People Experts
Melbourne, AU03.2023
No Degree - Sales Training
Auckland Chamber of Commerce
Auckland, NZ06.2018
No Degree - Closing With Confidence Sales Training
Helloworld
Auckland, NZ04.2016
Certificate in International Travel & Tourism - Level 4
The International Travel College of New Zealand
Auckland, NZ12.2013
Certificate in Travel & Tourism With Distinction - Level 3
The International Travel College of New Zealand
Auckland, NZ12.2013
IATA Certificate -
The International Travel College of New Zealand
Auckland, NZ12.2013
Skills
- Excellent Customer Service Skills
- Client Relationship Management
- Account Development
- Great Organisational Skills
- Quick Learner
- Trustworthy & Reliable
- Happy, Bubbly, Go-Getter Attitude
- Exceptional Time Management Skills
Accomplishments
- Full licence.
- Achieved Club Secretary at Toastmasters through effectively supporting the Club.
- Achieved $1.5mil in sales as an Active Travel Expert through building customer relationships and travel recommendations.
Traveling
A strong passion of mine developed through the love of exploring new places. I've been privileged to travel to multiple different countries - to name a few: Bali, Thailand, Philippines, Hawaii, USA, Canada, Japan, Europe, China, Vietnam, Australia & multiple of the islands.
Health & Fitness
Another strong passion of mine, keeping fit & healthy. Having an energetic dog (Krillin) at home that gets me out walking every morning!
Timeline
Account Manager
UGT International Pty Ltd
2023.02 - Current
Account Manager
Tempo NZ Ltd
2021.11 - 2023.01
Account Manager
Uncle Bills NZ Ltd
2020.10 - 2021.11
Active Travel Expert (Travel Agent)
Travel&Co (previously Dive Fish Snow)
2016.07 - 2020.10
Sales Support Specialist
Dive Fish Snow Travel
2014.07 - 2016.07
Customer Service Representative
Thrifty Car Rental
2013.12 - 2014.07
No Degree - Club Secretary
Toastmasters International
No Degree - Leadership & Communication Course
The People Experts
No Degree - Sales Training
Auckland Chamber of Commerce
No Degree - Closing With Confidence Sales Training
Helloworld
Certificate in International Travel & Tourism - Level 4
The International Travel College of New Zealand
Certificate in Travel & Tourism With Distinction - Level 3
The International Travel College of New Zealand
IATA Certificate -
The International Travel College of New Zealand
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