Tammy Doney

• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed DHB guidelines to maintain patient trust.
• Supported office staff and operational requirements with administrative tasks.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Streamlined Patient Script request and repeat process for clinicians.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
• Improved office ambiance and patient comfort by creating a colourful ambient atmosphere in waiting area.
• Maintained welcoming and organized reception area, contributing to positive first impression for patients.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
• Reduced late payment fees by closely monitoring due dates and prioritizing payments.
• Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
• Entered purchase orders, invoices and payments into company accounting system.
• Reconciled invoices and purchase orders and updated databases accordingly.

• Played an integral role in year-end close processes, ensuring accurate and timely completion of accounts payable tasks.
• Managed relationships with key vendors to negotiate favorable terms and conditions for company purchases.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.

Joint Business venture with Previous Partner