Overview
Work History
Education
Skills
Timeline
Generic

Tammy Green

Queenstown

Overview

6
6
years of professional experience

Work History

Club Manager

Snap Fitness
03.2025 - Current
  • Expertise in overseeing day-to-day operations, including facility management, equipment maintenance, and compliance with health and safety regulations.
  • Proven ability to deliver exceptional customer service, ensuring a welcoming and supportive environment for members.
  • Strong understanding of budgeting, forecasting, and financial reporting. Focused on achieving and exceeding KPIs.
  • Adept at managing high-volume environments, maintaining calm and efficiency while overseeing the needs of 1500+ members. Skilled in prioritising tasks and resolving issues promptly to ensure a seamless experience for both staff and members

Franchise Business Performance Manager

Viva Leisure
09.2022 - 01.2025
  • Develop and monitor performance metrics to ensure successful business operations within a portfolio of 70+ locations both national and international
  • Drive performance management through data analysis, identifying areas for improvement, and implementing effective strategies to boost business outcomes.
  • Facilitated training sessions to enhance team capabilities and promote best practices in operations.
  • Manage a portfolio of over 20 multi-site and corporate site owners, ensuring consistent standards and outcomes across all locations.
  • Lead National Sales Training Programs, presenting training material and fostering continuous learning across the organisation.

Learning and Development Coordinator

One Playground
12.2019 - 09.2022
  • Conducted training needs assessments to identify areas of improvement in employee performance and implemented relevant solutions.
  • Developed a comprehensive 12-week Staff Onboarding System to improve new employee integration and retention.
  • Facilitated company-wide Sales and Service Induction Training, ensuring consistency and excellence in customer service across all locations.
  • Created career pathways for all Sales & Service staff, promoting professional development and retention.
  • Oversaw performance management for all Sales staff, ensuring that targets and KPIs were consistently met.
  • Developed customised coaching plans for individual employees based on performance reviews and identified areas for growth.
  • Developed leadership and educational systems to engage staff and drive organisational culture.

Education

Certificate 3 & 4 - Personal Training

NZIHF (New Zealand Institute of Health And Fitness)
Hamilton
09-2010

Skills

  • Operations Management
  • Business Planning and Strategy
  • Organisational Development
  • Business Process Improvement
  • Productivity Optimisation

Timeline

Club Manager

Snap Fitness
03.2025 - Current

Franchise Business Performance Manager

Viva Leisure
09.2022 - 01.2025

Learning and Development Coordinator

One Playground
12.2019 - 09.2022

Certificate 3 & 4 - Personal Training

NZIHF (New Zealand Institute of Health And Fitness)

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Tammy Green