Tamonwan ( Pam ) Duangmali

I am responsible for managing aircraft turnaround activities to ensure on-time performance. A significant part of my role also involves load control, where I prepare and verify weight and balance documentation for each flight. This includes calculating the aircraft’s weight distribution, taking into account passenger numbers, cargo, baggage, and fuel to ensure the aircraft operates within safe limits, in compliance with both regulatory and company standards.

• considering passenger count, cargo, baggage, and fuel to ensure safe operation within regulatory and company standards.

• Directed daily operations to enhance efficiency and improve employee productivity.
• Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
• Oversaw staff performance, providing training and mentorship to foster professional growth.
• Analyzed market trends to inform decision-making and develop competitive business strategies.
• Coordinated staff schedules, optimizing coverage during peak hours for improved service efficiency.
• Resolved customer complaints promptly, fostering a positive dining experience and repeat business.

• Developed loyalty program to encourage repeat business, enhancing customer retention.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Collaborated with team members to ensure timely processing of check-in procedures and boarding protocols.
• Maintained up-to-date knowledge of airline policies, procedures, and safety regulations for accurate information delivery.
• Provided support during peak travel seasons by handling increased customer volume efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.