Tamryn Smith
Awanui
Summary
Enthusiastic and driven professional with a proven track record of maintaining a fast-paced work ethic. Committed to delivering friendly and professional service to participants, promptly assisting them and identifying their specific needs. Dedicated leader skilled in problem-solving and providing the highest level of service to participants, colleagues, stakeholders, and the judiciary, creating a pleasant work environment. Keen eye for detail and strong organizational skills. Excel as a team player who can handle multiple projects simultaneously with accuracy and confidentiality. Hardworking and passionate individual eager to secure an entry-level Court Registrar Officer position. Known for dependability, successfully managing multiple priorities with a positive attitude. Always willing to take on added responsibilities, including professional development opportunities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Court Registry Officer/Admin
Ministry of Justice
2023.12 - Current
- Trained in Case Management with strict confidentiality using secure portals such as CMS, Collect and TSM.
- Can successfully prepare Case Reviews, process Transfer applications, Allotments, Civil court payments, minute typebacks, recorded hearings, CMM's, Lawyer invoicing, JP invoicing, reports to judge (fines), stationary orders, AVL bookings and operate with priority the email outlook system in the Kaitaia DC Crminal drive.
- Assisted with the timely execution of court orders by coordinating with relevant parties such as bailiffs, probation officers and other external stakeholders ensuring support from current legislation and He Ao Te Rangi prior to asking team manager for assistance.
- Fostered collaboration among court personnel through active participation in team meetings and Te Ao Marama that were aimed at improving overall courthouse performance. Confidently can work indiviually and as a team to provide information and necessary, unique processing to court participants.
- Complied with security measures by ensuring strict adherence to confidentiality rules when handling sensitive information.
- Upheld high standards of professionalism while interacting with diverse individuals throughout all aspects of the court process, including witnesses, duty lawyers, advocates and our community agencies. Some of these were highly sensitive cases that required my supervision and implementation of Te Ao Marama practice.
- Practiced court efficiency by accurately maintaining and updating court records and files on UCIC and CMS.
- Assisted judiciary expediting court proceedings by preparing, organizing, and distributing necessary documents. Specifically community magistrates court and tenancy tribunal.
- Contributed to a well-organized court environment by managing physical and electronic filing systems for efficient document retrieval and forwarding to other courts.
- Performed routine data entry or document management when approached by particpants, police and custodial services by email/scanner, including providing certified copied of conviction records.
- Processed payments using Collect and the ECR cashier system for fines and fees, issued receipts, and updated account balances accordingly.
- Full completion of Crminal team badges within the He Ao Te Rangi network, becoming trained in Counter, Case Management and Court taking
Kitchen/Front of House Manager
Ka Uri Un Earthed
2022.09 - 2023.10
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Adhered to safe work practices, food safety regulations, and corporate guidelines
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Performed cash handling activities and secured nightly bank deposits
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport
- Developed and implemented marketing initiatives to increase sales and revenue
- Utilized upselling techniques to maximize revenue and increase customer satisfaction
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Coordinated with suppliers to establish timely delivery of food and beverage items
- Analyzed customer feedback and implemented strategies to improve customer satisfaction
- Collaborated with chefs to create seasonal menus and promotional offers
- Resolved guests complaints while maintaining positive customer environment
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Developed unique events and special promotions to drive sales
- Verified prepared food met standards for quality and quantity before serving to customers
- Purchased food and cultivated strong vendor relationships
- Coordinated with catering staff to deliver food services for special events and functions
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Managed staff schedules and maintained adequate coverage for all shifts
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Oversaw food preparation and monitored safety protocols
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Maximized quality assurance by completing frequent line checks.
Administrative Specialist
Kai Ora Honey
2020.07 - 2023.09
- Created and updated records and files to maintain document compliance
- Identified communication channels to set roadmap to distribute information
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Maximized quality assurance standards and controlled downtime to meet revenue targets
- Offered technical support and troubleshot issues to enhance office productivity
- Prepared project documents, reports and brochures
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
- Resolved customer concerns efficiently to promote satisfaction and loyalty
- Scheduled meetings booked meeting rooms and prepared meeting agendas
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning
- Conducted research to assist with routine tasks and special projects.
Cafe Assistant
The Bakerman Cafe'
2019.08 - 2022.08
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Maintained clean and attractive product displays to entice customer purchases
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements
- Addressed and resolved customer service issues to establish trust and increase satisfaction
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Community Support Worker
Far North Reap
2016.05 - 2019.07
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
- Enlisted support of volunteers and collaborated with businesses and community groups
- Advocated for clients for comprehensive service delivery and linkage to Kaitaia hospital, veterans' benefits opportunities and community agencies
- Received and resolved average of 40+ calls each week regarding complaints and problems
- Planned and hosted on- and off-campus community service activities
- Liaised with community members, recommending resources and programs
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Helped individuals to provide education and understanding of available social services
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport
- Facilitated referrals to community resources and services to meet needs of individuals and families
- Participated in community events and activities to increase awareness of available social services
- Aided in identification of individuals and families in need of social services to provide benefits and resources, Including AA Vehicle Driver licensing.
Education
Associate of Arts -
Te Ao Marama
Kaitaia, NTL 2023.12 - Current
Certificate in Global E-commerce For Indigenous, Ka Hao I Te Ao Program - E-Commerce -
Te Whare Hukahuka
Online 2021.05 - 2022.05
Driver Licensing & AA : Driver & Vehicle Licensing -
Far North Reap
AA Driver Licensing 2018.07 - 2018.04
NCEA: NCEA Level 2 & 3 -
Tauranga Girls College
Tauranga, BOP 2008.11 - 2009.04
Performing Arts, Te Reo Maori, Maths, Computing -
The Church College of NZ
Hamilton 2005.01 - 2006.12
Skills
Legal terminology
Data verification
Document preparation
Database Management
Awareness of Court Participants and their inquiry/situation
Can multi task and prioritise urgent matters
Handling sensitive matters
Observational to people's needs
Problem-solving abilities
Document Review
Self Motivation
Payment Collection
Active Listening
Proficient in emails, Collect, ECR, Microsoft, CMS, ELibs,
Certification
Front of House Training, 8 months, 12/2023
References
- Hune Rapihana, 021 0296 0926
- Blanche Morrogh, 021 0828 3304
- Jacinta Kearney, 022 089 5352
- Angelene Waitohi, 027 599 9733
- Brenda Tepania, 021 0277 4804
Timeline
Court Registry Officer/Admin
Ministry of Justice
2023.12 - Current
Associate of Arts -
Te Ao Marama
2023.12 - Current
Kitchen/Front of House Manager
Ka Uri Un Earthed
2022.09 - 2023.10
Certificate in Global E-commerce For Indigenous, Ka Hao I Te Ao Program - E-Commerce -
Te Whare Hukahuka
2021.05 - 2022.05
Administrative Specialist
Kai Ora Honey
2020.07 - 2023.09
Cafe Assistant
The Bakerman Cafe'
2019.08 - 2022.08
Driver Licensing & AA : Driver & Vehicle Licensing -
Far North Reap
2018.07 - 2018.04
Community Support Worker
Far North Reap
2016.05 - 2019.07
NCEA: NCEA Level 2 & 3 -
Tauranga Girls College
2008.11 - 2009.04
Performing Arts, Te Reo Maori, Maths, Computing -
The Church College of NZ
2005.01 - 2006.12
Front of House Training, 8 months, 12/2023
Customer Service Training, 8 months, 12/2022
Cert. E - Commerce for Indigenous (Ka Hao I Te Ao), 02/2021
AA & Driver Licensing, 09/2018
Cert. Sustainable Rural Development L.2 - North tec, 12/2015
Cert. Excel Basic Computer Program - Far North Reap, 07/2017
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