Tanaia Herniman
Auckland,New Zealand
Summary
Dynamic professional with extensive experience in customer service and quality assurance at Cotton On. Proven ability to resolve conflicts and enhance customer relationships while maintaining meticulous attention to detail. Skilled in POS systems and task prioritization, consistently achieving service goals and exceeding customer expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
Senior Part Time
Cotton On
Auckland CBD, Akl
02.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained accurate records of all transactions using POS software systems.
- Supported other departments within the store when needed during busy periods or shortages in staff.
Warehouse Assistant
City Beach
Murarrie, Brisbane
08.2024 - 01.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Maintained stock levels in accordance with company policies.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Achieved productivity and accuracy standards to meet company guidelines.
- Provided assistance in inventory control by stocking shelves with incoming goods.
Painter
Kenny H Paint & Decor LTD Family Business
Brisbane, Qld
03.2024 - 08.2024
- Reported any issues concerning safety hazards or defective tools and equipment immediately.
- Provided assistance to customers regarding product selection or technique advice when needed.
- Mixed paints and solvents to create desired colors and consistencies.
- Inspected finished work for quality assurance purposes before handing off to the customer.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Dealing with customers everyday, whether that be at there houses while we are pairing the exterior or interior of there houses or to helping out in the paint shop customers at the front desk with there giving them recommendations to best suit there situation.
Skills
- Point of sale
- Customer service
- Quality assurance
- Customer relationship management
- Conflict resolution
- Attention to detail
- POS systems
- Task prioritization
- Communication skills
- Dependable and responsible
EDUCATION AND TRAINING
Save & Next
Timeline
Senior Part Time
Cotton On
02.2025 - Current
Warehouse Assistant
City Beach
08.2024 - 01.2025
Painter
Kenny H Paint & Decor LTD Family Business
03.2024 - 08.2024