Tanaka Matope
Auckland,Flatbush
Summary
I am a hard-working and focused individual who brings exceptional organizational and leadership abilities honed through various roles in retail and hospitality. With strong customer service skills and a commitment to providing outstanding experiences, I’m able to work well under pressure, efficiently managing multiple tasks while fostering a positive team dynamic. My adaptability and quick learning have helped me excel in diverse environments, always striving for excellence and success in everything I do.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant, Shopfloor and Online Fulli
The Warehouse Group
07.2022 - Current
- Ensured shelves in the apparel section were fully stocked with new and seasonal merchandise from inward goods.
- Conducted price updates and accurately displayed pricing labels across the department.
- Maintained visually appealing displays by folding, hanging, and “facing up” apparel products.
- Processed online customer orders efficiently, including picking, packing, and preparing items for dispatch especially in relation to ‘click and collects’.
- Organized and replenished stock from storage to fill gaps on the shopfloor, ensuring seamless availability of items.
- Delivered exceptional customer service by assisting customers with inquiries, locating items, and offering product recommendations.
- Upheld cleanliness and organization standards in both the sales area and backroom storage.
- Worked collaboratively with team members to ensure a smooth retail and fulfillment operation, meeting customer expectations.
NightFill
Mitre 10 Mega
04.2022 - 07.2022
- Restocked shelves with products from inward goods, ensuring accurate placement and efficient use of storage space.
- Conducted price updates and displayed revised pricing labels across the store.
- Organized and “faced up” products on shelves to create visually appealing displays and improve customer accessibility.
- Sorted and replenished stock from storage, filling gaps in high-demand areas to maintain product availability.
- Ensured the store was clean, tidy, and ready for customers each morning by maintaining high cleanliness standards.
- Worked efficiently as part of the night-fill team to meet tight deadlines and complete daily replenishment tasks.
Sales Assistant & Waitress
Original Pokeno Ice Cream & Coffee Shop
09.2020 - 01.2021
- Assisted customers in selecting and purchasing a variety of ice cream flavours, beverages, and baked goods.
- Provided exceptional table service, including taking orders, serving food and drinks, and ensuring customer satisfaction.
- Operated the point-of-sale system efficiently, handling cash and card transactions accurately.
- Maintained cleanliness and hygiene standards in the dining area, kitchen, and service counter.
- Prepared and served coffee beverages to meet customer preferences and quality standards.
- Managed inventory of consumables and ensured timely restocking of items in high demand.
- Collaborated with team members to create a welcoming and efficient dining experience for all patrons.
Volunteering and Assistant Manager Shadowing
The Salvation Army Family Store & Donation Center
11.2020 - 11.2020
- Provided hands-on assistance in organising donations, sorting items, and preparing merchandise for sale.
- Supported customer service efforts by assisting shoppers with product inquiries and promoting sales in-store.
- Contributed to maintaining a clean, organised, and welcoming retail environment for customers and donors.
- Shadowed the Assistant Manager to learn key aspects of store management, including inventory control, staff coordination, and daily operational tasks.
- Gained insight into merchandising techniques and visual display strategies to maximise sales.
- Assisted in pricing and tagging items, ensuring accurate product categorization and appealing presentation.
- Participated in team meetings to discuss store goals, operational challenges, and process improvements.
Retail Sales Assistant
Claire's Stores
02.2018 - 03.2019
- Assisted customers with finding and selecting jewelry, accessories, and gifts to suit their style and preferences.
- Provided personalized customer service, including advice on product care and recommendations for special occasions.
- Maintained attractive and organized visual displays to highlight new and seasonal product collections.
- Processed customer transactions efficiently using the store’s point-of-sale system, ensuring accuracy and a smooth checkout experience.
- Conducted regular inventory checks to prevent stock discrepancies and ensure accurate replenishment of popular items.
- Supported promotional campaigns by creating engaging displays and upselling featured products.
- Ensured the store remained clean, tidy, and welcoming, enhancing the shopping experience for customers.
- Contributed to team success by meeting sales targets and participating in daily store operations.
Education
No Degree - Midwifery
Auckland University of Technology
Auckland, NZ12-2027
High School Diploma -
Ormiston Senior College
275 Ormiston Road, Manukau, Auckland 201612-2023
Skills
- Outgoing and has exceptional public speaking skills
- Responsible and resilient employee
- Able to think outside the box and approach challenges with innovative and effective solutions
- Confident and has excellent customer service skills
- Experienced in working with diverse groups of people, demonstrating respect and understanding for different backgrounds, perspectives, and experiences
- Great organiser and a fast learner
- Hard-working and focused
- Work very well in teams and is an excellent leader
- An adaptable and eager learner with a passion for expanding knowledge and acquiring new skills across diverse areas
- Adept at analyzing situations and making sound decisions quickly, even under pressure, to find solutions that drive progress
Languages
English
Native or Bilingual
Shona
Native or Bilingual
Timeline
Retail Sales Assistant, Shopfloor and Online Fulli
The Warehouse Group
07.2022 - Current
NightFill
Mitre 10 Mega
04.2022 - 07.2022
Volunteering and Assistant Manager Shadowing
The Salvation Army Family Store & Donation Center
11.2020 - 11.2020
Sales Assistant & Waitress
Original Pokeno Ice Cream & Coffee Shop
09.2020 - 01.2021
Retail Sales Assistant
Claire's Stores
02.2018 - 03.2019
No Degree - Midwifery
Auckland University of Technology
High School Diploma -
Ormiston Senior College
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