Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Driver License
Timeline
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Tanaphoom Saengngam

Auckland,AUK

Summary

Dynamic General Manager with a proven track record at Soho Thai Kitchen, excelling in operational management and team leadership. Expert in budgeting and menu planning, I successfully enhanced customer satisfaction and brand awareness, driving strategic initiatives that improved efficiency and fostered a collaborative work environment.

Overview

14
14
years of professional experience

Work History

General Manager

Soho Thai Kitchen
Auckland
12.2018 - 03.2025
  • As General Manager, I was responsible for overseeing daily operations, ensuring the smooth functioning of all departments, and driving strategic initiatives to enhance efficiency.
  • I led a talented team, fostering a collaborative environment that encouraged professional growth.
  • My role involved developing and implementing business strategies to meet organizational goals, managing budgets, and optimizing resource allocation.
  • Through effective communication and leadership, I ensured that our objectives were met while maintaining a high standard of service for our clients.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Oversaw product development initiatives from concept through completion stages.
  • Guided management and supervisory staff to promote smooth operations.

Cafe Manager

Billy cafe
Auckland
04.2015 - 12.2019
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • I created a welcoming atmosphere for patrons while developing a diverse menu that catered to a variety of tastes.
  • My role involved financial management, including budgeting and inventory control, as well as marketing initiatives to promote the café within the community.
  • I fostered strong relationships with suppliers and local businesses to enhance our offerings.

  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.

Manager

@bangkok takeaway
Auckland
04.2011 - 03.2019
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • My role involved developing menus, ensuring high-quality food preparation, and creating a welcoming atmosphere for guests.
  • Additionally, I managed financials, including budgeting and cost control, while fostering a positive work environment for my team.
  • Through effective marketing strategies and community engagement, I successfully built a loyal customer base, enhancing the restaurant's reputation within the local area.

Education

Bachelor - Human Resource Management and Commercial Laws

AUT
Auckland
01.2011

Skills

  • Leadership
  • Customer service
  • Project planning
  • Profit and loss
  • Recruitment
  • Leadership and team building
  • Goal setting
  • Human resources management
  • Team player
  • Client relations
  • Operations Start-up
  • Inventory Management
  • Budgeting
  • Menu Planning
  • Event Coordination
  • Work ethic
  • Budget management
  • Operational management
  • Conflict resolution
  • Recipes and menu planning
  • Workflow planning
  • Operations management

References

Available upon request

Hobbies and Interests

  • Sports
  • Movie
  • Pets
  • Outdoor/Hiking

Languages

English
Professional
Thai
Native/ Bilingual

Driver License

Class 1 - Full driver license

Timeline

General Manager

Soho Thai Kitchen
12.2018 - 03.2025

Cafe Manager

Billy cafe
04.2015 - 12.2019

Manager

@bangkok takeaway
04.2011 - 03.2019

Bachelor - Human Resource Management and Commercial Laws

AUT

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Tanaphoom Saengngam