Tanawat Pan-Ngoen
Taupo,Taupo
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
The Mira Thai&Seafood Restaurant
Taupo City, Taupo
09.2023 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Took accurate food and drink orders, using a POS ordering software system.
Restaurant Waiter
Thai delight Restaurant Taupo
Taupo City, Taupo
11.2023 - 04.2024
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Khokathiam Wittayalai School
Lopuri Thailand03-2023
Heretaunga College
Upper Hutt, NZ02-2019
Skills
- Food presentation
- Order Taking
- Order Accuracy
- Food safety understanding
- Menu Recommendations
- Customer Service
- Table setting arrangements
- Food allergy awareness
- Menu Memorization
- Compliance standards
- Cash Handling
- Supply Restocking
- Payment Processing
- Greeting guests
- Performance Improvement
- Dining customer service
- Beverage Preparation
- Liquor, wine, and food service
- Menu presentation
- Safe alcohol service
- Team Collaboration
- Tableside Service
- Effective customer upselling
- Positive and professional
- Banquet Coordination
- Check payment processing
- Dish preparation
- Food inspection
Timeline
Restaurant Waiter
Thai delight Restaurant Taupo
11.2023 - 04.2024
Restaurant Waiter
The Mira Thai&Seafood Restaurant
09.2023 - Current
High School Diploma -
Khokathiam Wittayalai School
Heretaunga College
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