Tangiora Devina Paniani
Auckland,AUK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist & Dockway Control
The Warehouse Group
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected and stored damaged and returned products.
- Maintained personnel records and updated internal databases to support document management.
- Implemented loading dock process and productivity improvements.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
Customer Service Representative
Noel Leeming Group
11.2018 - 09.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained personnel records and updated internal databases to support document management.
- Facilitated damaged or faulty repairs for products between customers, stores and repair agent.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Ormiston Senior College
Flat Bush, NZ12.2016
Skills
- Effective Written and Verbal Communication
- Customer Service
- Microsoft Office
- Telephone Etiquette
- High-Volume Call Environments
- Problem Resolution
- Complaint Reviews
- Administrative and Office Support
- Order and Refund Processing
- Process Transactions
- Office Supplies and Inventory
- Document and Records Management
- POS Systems and Ordering Platforms (AS400, Salesforce, etc)
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist & Dockway Control
The Warehouse Group
09.2022 - Current
Customer Service Representative
Noel Leeming Group
11.2018 - 09.2022
High School Diploma -
Ormiston Senior College
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