TANIA ANDERSON
Christchurch,New Zealand
Summary
- It is my passion in life to resource, equip, inspire, lead and support tangata to reach their goals and thrive. I am social justice oriented, with a collaborative inclusive strategic approach. Top 5 strengths of visionary, ideation, communication, futuristic strategic thinking balanced with empathy to build and support individuals, organisations and teams.
Overview
20
20
years of professional experience
Work History
Benefit Review Community Committee Member
The Ministry of Social Development
01.2021 - Current
- Community Representative Chairperson reviewing decisions made within Ministry of Social Development at Work and Income Service Centres,
- This requires correct application and interpretation of legislation, policy and procedure, empathy, natural justice and common law principles, social justice orientation, assertiveness, active listening and report writing.
- Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
Field Interviewer (Contractor)
Ipsos/Reach Aotearoa
02.2024 - Current
- Enhanced data accuracy by conducting thorough and detailed field interviews.
- Streamlined interview processes for improved efficiency and time management.
- Built strong rapport with interviewees, fostering environment of trust and open communication.
- Ensured timely completion of all assigned tasks, maintaining strict adherence to project deadlines.
- NZ Crime and Victim Study Year 7
ADAS Test Driver
Tesla
09.2023 - 12.2023
- Increased vehicle safety by performing comprehensive pre-drive inspections and reporting defects promptly.
- Enhanced testing efficiency with thorough documentation of test results and findings for engineering teams'' review.
- Improved vehicle performance by providing detailed feedback on handling, acceleration, braking, and overall ride quality.
- Contributed to development of advanced driver assistance systems through meticulous testing and evaluation processes.
- 1 month in Pheonix Arizona USA Test Driving Cyber Truck.
Contractor
Zealand Solutions Ltd
05.2023 - 07.2023
- Creating business plan to ready business for sale
- Health and safety policy and procedure creation.
- Business sold
Site Manager
YWCA
10.2019 - 05.2023
- Strategic growth leader
- Streamlined operations and prioritized tasks, increased revenue by 200% in 18 months.
- Procurement of 2 new facilities, social services accreditation, government contracts, health and safety, human resources and building high performing team that always hit all KPI's.
- Family group conferences, joint services multidisciplinary meetings, advocacy, and mediation
- Monthly reporting to charitable board, Stake holder engagement (MSD, HUD, and other NGO's), public speaking, building our community.
- Xero and budget management
- Resigned as there was no improvement in board and transparency issues.
Housing Navigator
Emerge Aotearoa
02.2018 - 10.2019
- Housing homeless New Zealand tangata as per government contracts with MSD and HUD for Transitional Housing and KPI's.
- Case management, advocacy, family group conferences, reporting, identifying areas of need and focusing on answers along with strategies for behavioral change.
- Also, Community Support Worker working with people with disabilities and mental wellbeing issues.
- Targeting strengths to encourage tangata in their journey of life.
- Resigned to become Manager of YWCA.
Personal Assistant
Zealand Solutions Ltd
04.2017 - 01.2018
- Short term contract (9 Months) to support Managing Director in business growth and rebranding, increasing revenue by 25%.
- HR onboarding clientele and employees, training employees, quality control, Xero and payroll, creating policy and procedure in line with NZ Health and Safety Standards
- Contract ended, procured role at Emerge Aotearoa.
Customer Service Representative
The Ministry of Social Development
07.2014 - 04.2017
- Contact centre, answering all calls and queries, onboarding and offboarding clientele.
- Serving our tangata, helping them to engage with new MyMSD online services, solutions based and targeted empathetic service.
- Deescalating highly upset clientele and offering perspective and practical assistance
- PSA Union delegate for 3 years. Assisted personnel in social justice issues.
- Resigned to seek a role that offered further professional development.
Merchandising
Brandlines
04.2006 - 07.2013
- Merchandising, demonstrating and sales in supermarkets
- Stock control and admin
- Worked around children's schooling.
Community Support Worker in Schools
The Salvation Army
08.2010 - 02.2013
- Serving school communities, tamariki and whanau, in recovery after earthquakes.
- Social Justice issues in community, supporting and organising events.
- Building communities through support programmes, funding support, advocacy, family group conferences, festivals, and one on one assistance
- Funding ended and role disestablished, applied to work for MSD.
EAP/Industrial Chaplain
ITIM Workplace Support
02.2004 - 02.2006
- Inducted as an industrial chaplain to be a workplace support worker at Fonterra, Strathallen Lifecare and Temuka New World.
- Mediation, active listening, case management and goal creation, report writing and de-escalation.
- Assisting employees and management in employment issues.
- Mediation, active listening, case management and goal creation, report writing and de-escalation.
- Left Timaru and moved to Christchurch.
Education
No Degree - Field Interviewer
Ipsos
Auckland, NZ02.2024
St John's
02.2023
Contact Centre Services
11.2018
No Degree - Union Delegate
PSA Union Delegate Training
Christchurch07.2018
Aoraki Polytechnic
12.2004
Skills
- Strategic Planner
- Team builder
- Inclusive and collaborative
- Goal oriented
- Mentoring
- Social enterprise
- Social Justice
- Policy and Procedure creation
Personal Information
- Place of Birth: Christchurch
- Nationality: NZ
- Driving License: Full Car and Motorcycle
References
- Gemma Bateman, gemma.bateman@emergeaotearoa.org.nz, 027 505 1751
- Mary Macharper, admin@zealandsolutions.nz, 021 2999 025
- Sinead Wilding, (ex board member and volunteer at YWCA) 027 233 8793
Home renovation, whanau time, singing and playing with the doggos.
The above along with seeing NZ with my partner are my favourite ways to relax and enjoy downtime.
Timeline
Field Interviewer (Contractor)
Ipsos/Reach Aotearoa
02.2024 - Current
ADAS Test Driver
Tesla
09.2023 - 12.2023
Contractor
Zealand Solutions Ltd
05.2023 - 07.2023
Benefit Review Community Committee Member
The Ministry of Social Development
01.2021 - Current
Site Manager
YWCA
10.2019 - 05.2023
Housing Navigator
Emerge Aotearoa
02.2018 - 10.2019
Personal Assistant
Zealand Solutions Ltd
04.2017 - 01.2018
Customer Service Representative
The Ministry of Social Development
07.2014 - 04.2017
Community Support Worker in Schools
The Salvation Army
08.2010 - 02.2013
Merchandising
Brandlines
04.2006 - 07.2013
EAP/Industrial Chaplain
ITIM Workplace Support
02.2004 - 02.2006
No Degree - Field Interviewer
Ipsos
St John's
Contact Centre Services
No Degree - Union Delegate
PSA Union Delegate Training
Aoraki Polytechnic
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