Tania Barnett

• Creating content in plain English for contact centre staff
• Reviewing content and keeping all information up to date and relevant
• Strategic outlook
• Relationship management.

• Ensuring statutory deadlines and complaint resolutions are upheld when answering official correspondence
• Research and compile draft material for official correspondence
• Exceptional written and oral communication skills
• Excellent relationship management
• Prioritising, high work loads with competing priorities (
• Problem solving
• Identify and manage risk associated with Official Correspondence and business units
• Provide advice and assistance to NZ Transport Agency and external stakeholders.

• Build, coach, develop and lead a high performing team of 11 Senior/Customer Service Representatives
• Manage individual performance
• Performance management
• Relationship management
• Activity promotes the strategy of Waka Kotahi.

• Strategically focused with shared visions and goals
• Significant and proven leadership experience within a regulatory environment leading and creating a high performing team of 9 direct reports
• Excellent change management experience and the ability to lead through change with a focus on driving continuous improvement initiatives to reducing service level agreements timeframes by 50%.
• Strong relationship management and networking skills
• Proven experience building people capability, including coaching, mentoring and managing performance development plans.

Develop, motivate and lead a high performing team to achieve compliance, safety, and regulatory assurance int he commercial transport industry.

Contributing to wider Safer Commercial Transport Leadership direction and performance of the group.

Jointly accountable for development of national strategy for safer commercial transport function.

Portfolio management of regulated sectors to collaboratively develop, and implement nationally, a regulatory assurance programme of work.

Liaise with and use intelligence function to identify areas of critical risk within the sector and put in place programmes to mitigate the risk.

• Accurately report all statistics across all lines of communication
• Time management
• Prioritising work and call volumes
• Effective collaboration with internal stakeholders and staff.