Tania Brown
Napier
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals and high team culture and morale.
Overview
11
11
years of professional experience
Work History
Store Manager
Kathmandu
Napier
03.2023 - Current
- Oversaw store merchandising benchmarks to maintain operational excellence.
- Established customer service standards, and monitored team compliance through rigorous daily coaching, and leading by example to create product experts and customer service gurus.
- Recruited, trained, and supervised a new team, and strived for success with each person as individuals and as a team.
- Recognized by management for providing exceptional customer service and commanding results, we are spearheading our internal KPIs through the quarter thus far and are currently leading in additional areas.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Strengthened workflow productivity by carrying daily tenacity and energy that dripped into the team to make them self-sufficient.
Supervisor
Bunnings
Hastings
12.2021 - 03.2023
- Evaluated the needs of multiple departments, and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed a team of 30+ employees, ensuring that high productivity and quality standards were met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Store Manager
Red Rat Clothing
Hastings
02.2020 - 12.2021
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Handled cash register transactions accurately while providing excellent customer service.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized new stock for floor placement.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
Credit Controller
E C Credit Control
Napier
03.2019 - 02.2020
- Analyzed customer financial information and determined appropriate payment plans.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Explained the consequences of non-payment in a professional manner.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated repayment plans with debtors to meet client recovery targets.
Life Guard
Splash Planet/Ocean Spa
Hastings/Napier
12.2017 - 02.2019
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Enforced pool rules and regulations, taking disciplinary action when necessary.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Coordinated with maintenance staff to address and resolve facility issues promptly.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Inspected equipment regularly for signs of wear or damage.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
Barista
Coffee Culture
Christchurch
01.2016 - 11.2017
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Restocked product displays based on demand and projected sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed cash register and processed transactions with accuracy and integrity.
- Created signs and displays to advertise store products or events.
Checkout Operator
New World
Havelock North/Dunedin
12.2013 - 01.2016
- Greeted customers in a friendly and courteous manner.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Performed price checks for customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Packed and bagged products according to customer preferences.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Assisted in the unloading and stocking of inventory items as needed.
- Checked personal identifications during alcohol and tobacco sales.
Education
Certificate - Tourism
Certificate: Tourism And Travel Marketing
Timaru12-2016
Skills
- Store operations oversight
- Personnel development
- Hourly shift management
- Promotional planning
- Operational budgeting
- Sales professional
Timeline
Store Manager
Kathmandu
03.2023 - Current
Supervisor
Bunnings
12.2021 - 03.2023
Store Manager
Red Rat Clothing
02.2020 - 12.2021
Credit Controller
E C Credit Control
03.2019 - 02.2020
Life Guard
Splash Planet/Ocean Spa
12.2017 - 02.2019
Barista
Coffee Culture
01.2016 - 11.2017
Checkout Operator
New World
12.2013 - 01.2016
Certificate - Tourism
Certificate: Tourism And Travel Marketing
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