Tania Carroll

A conscientious and highly motivated Client Manager, a professional performer with extensive experience in client relations and case management. A driven and motivated expert with effective interpersonal skills, building trustworthy relationships and adapting a vast range of communication styles in very real life situations. A focused individual, always seeking further knowledge of up-to-date products and services to confidently provide a quality service and accurate information to clients and colleagues. The ability to analyze and communicate information having active listening skills, maintaining a high standard of professionalism, understanding people and problem solving using analytical thinking. Identifying and matching people with products and services seeking win-win solutions. Strong communication skills, written correspondence, verbal correspondence and administration skills. A professional who displays a positive, passionate yet a genuine approach for life and a desire to achieve the best possible results; always ready to go ‘above and beyond’ for clients and colleagues alike. Possesses excellent computer literacy, numeracy and computer skills and works well in a collaborative environment, both as a leader, mentor and team member. Always developing strong relationships as the result of a willingness to help, listen and support, always a ready smile and a people-centred approach. Will always demonstrate the ability to multi-task efficiently, prioritise strategically, efficiently and regularly strives to develop, progress, gaining ‘Exceeds Expectations’ in all recent performance reviews as a result. Consistently aims to learn and improve, always up-skilling with online training courses. “Mā pango, mā whero, ka oti te mahi'

• Recruitment Consulting Certificate | RCSA
• Cert of Competence - Workplace Drug Testing
• Customer Service Management
• Debt Management
• Retail Management
• Public Speaking - Tall Poppies Group
• Business Computing Levels 1-3
• Administration Skills (3 week refresher course)
• Time Management and Organisation
• St Johns Ambulance - expired
• ITM Online Loss Prevention
• Customer Service Workshops
• Communicate Consultants Effective Presentation Skills - Interpersonal Skills, Communication and Assertiveness
• ConstructSafe Cert - NZ Site Safety
• NZ Drivers Licence Full Class 1

• Rebuilding a bus right now
• Cycling
• Marathons
• Health & Wellbeing
• Swimming
• Cooking

• Senior Recruitment Consultant, Not Provided, 02/01/24, 02/01/24, Not Provided, Lower Hutt, NZ, Not Provided, I was employed as Branch Manager Lower Hutt in Feb 2024. The business struggled to afford my salary, and after turning down a very good role offered to me at Kapiti Coast District Council I was pushed back to a Senior Consultant role with the provision of moving into the BM role within 90 days. The business then closed 4 branches nationwide with Lower Hutt being one of them. I was then employed by One Staff International in May 2024, to see if there was the demand for Overseas Foreign Workers in Wellington. It soon became apparent that there wasn't and after 6mths my role was dis-established. I've decided it's time for change!!
• Kaimahi, Te Kohao Health, 01/01/22, 12/31/23, Not Provided, Not Provided, NZ, Not Provided, Whanau Caregiver - I cared for my Papa who was diagnosed with Dementia in 2022 at the age of 87. I lived with my Papa and did his personal cares 24/7. I signed on with Te Kohao Health to get respite care and completed a few certificates to help with medication administration and understanding Dementia more closely. This was an eye-opener for me and a valued learning experience. Papa is still very much alive and now lives with my Aunt full-time.
• Director | Senior Recruitment Consultant, The Workers Recruitment Ltd, 06/14/19, 12/31/21, Not Provided, Not Provided, NZ, Not Provided, KEY ACHIEVEMENTS - Client Management – Business Development – Self Employed. The Workers Recruitment established 14th June, 2019. GST registered 14th June, 2019. Self-employed Senior Recruitment Consultant 360. Established new Client Portfolio (caseload 50+). Seek, screen, interview, manage and maintain 37-50 candidates full-time, various trades, for a new client, new area, new relationship, working for one of the largest Construction Companies in NZ.
• Recruitment Consultant, Key Skills Recruitment Ltd, 01/01/17, 12/31/19, Not Provided, Not Provided, NZ, Not Provided, KEY ACHIEVEMENTS Engineering Portfolio ‘warm desk’ (65) - strategically maintained an extensive portfolio of 65 candidates for 6 months. Successfully matched people to positions, studying specific engineering skills and experience relating to trades people, trade assistants and entry level employees to ensure 100% placements to existing clients.
• Recruitment Consultant, NZ Labour Hire Ltd, 01/01/16, 12/31/17, Not Provided, Not Provided, NZ, Not Provided, KEY ACHIEVEMENTS Construction Labourers Portfolio ‘warm desk’ at (65), successfully achieved my personal best at (168) in 12mths, acted as the first point of contact for all queries relating to the recruitment function.
• Helpdesk and Communications Agent, Fiona Stanley Hospital, 01/01/15, 12/31/17, Not Provided, Perth, WA, Not Provided, KEY ACHIEVEMENTS Managed the Patient Support Services portfolio within Serco. Supported all of the Services such as Helpdesk, Reception, External Transport, Fleet, Vehicle & Traffic Management Service and Health Functions as well as Hospital users.
• Receptionist | Event Coordinator | Fitness Instructor, Horowhenua District Council, 01/01/13, 12/31/15, Not Provided, Not Provided, NZ, Not Provided, KEY ACHIEVEMENTS Increased annual product sales from $7K to $18K between 2013 and 2014. Received ‘Exceeds Expectations’ in all performance reviews.
• Sales Consultant, Crightons ITM Building Centre, 10/01/12, 10/31/12, Not Provided, Levin, NZ, Not Provided, RESPONSIBILITIES Responsible for a range of financial administrative duties, such as creating and managing quotes, credits, filing and invoicing.
• Store Manager, Strandbags Group, 01/01/09, 12/31/10, Not Provided, Lower Hutt, NZ, Not Provided, RESPONSIBILITIES Performed a range of management functions, such as stock control, coordinating shifts, managing absenteeism, operating the POS2000 system and overseeing general maintenance of the store.
• Debt Management Officer, Ministry of Social Development, 01/01/02, 12/31/05, Not Provided, Not Provided, NZ, Not Provided, RESPONSIBILITIES Managed and collected debt owed to the Crown at the earliest possible point by locating debtors nationwide through research and analysis.
• Store Manager, Kia Kaha Clothing Ltd, 01/01/06, 12/31/08, Not Provided, Otaki, NZ, Not Provided, Not Provided
• Director | Office Clerk, T Carroll and W Walker, 01/01/06, 12/31/08, Not Provided, Not Provided, NZ, Not Provided, Not Provided
• Debt Manager | Childcare Subsidy Specialist, Ministry of Social Development, 01/01/00, 12/31/05, Not Provided, Not Provided, NZ, Not Provided, Not Provided