Tania Fanselow
Okuku,CAN
Summary
Dynamic Head Housekeeper with a proven track record in managing hotel operations and training staff. Known for effective communication and problem-solving skills, ensuring exceptional guest experiences and operational efficiency. Experienced Head Receptionist and Head Housekeeper with a solid background in managing operations and leading teams. Skilled in budget preparation, attention to detail, and resolving guest complaints. Committed to driving operational excellence and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Head Receptionist
Rolleston Highway Motel
, Rolleston
05.2019 - 12.2021
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated scheduling for appointments and meetings for staff and clients.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Managed appointment calendar for front desk staff members.
- Processed payments from clients using credit card machines or cash registers.
- Answered incoming calls in a professional manner, providing assistance when needed.
- Performed basic bookkeeping duties including balancing ledgers and accounts receivable and payable.
- Greeted and welcomed guests, customers, and visitors to the office.
- Assisted with administrative tasks such as filing, photocopying, faxing, data entry.
Head Housekeeper
Rolleston Highway Motel
, Rolleston
05.2019 - 12.2021
- Managed daily hotel operations and staff schedules effectively.
- Oversaw guest check-in and check-out processes for smooth service.
- Coordinated housekeeping activities to maintain cleanliness and order.
- Conducted regular inspections of facilities to ensure compliance with standards.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Trained new staff on customer service protocols and hotel policies.
- Maintained high standards of quality control, hygiene, health and safety.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Handled guest complaints professionally and efficiently.
- Ensured that guests received prompt, courteous attention throughout their stay.
Education
Business Administration
Open Polytechnic
Wellington, NZ07-2025
Skills
- Effective communication
- Budget preparation
- Problem solving
- Time management
- Accounting principles
- Budget compliance
References
References available upon request.
Timeline
Head Receptionist
Rolleston Highway Motel
05.2019 - 12.2021
Head Housekeeper
Rolleston Highway Motel
05.2019 - 12.2021
Business Administration
Open Polytechnic