TANIA GONZALEZ
Queenstown,OTA
Summary
Experienced in professional cleaning with a strong track record of maintaining impeccable spaces. Demonstrated ability to consistently deliver high-quality results through efficient cleaning practices and meticulous attention to detail. Recognized for collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills. A results-driven professional hospitality worker known for upholding strong standards in cleanliness, organization, and safety across various settings. Skilled in deep cleaning, inventory management, and providing exceptional customer service.
Overview
2
2
years of professional experience
Work History
Housekeeper
Special Cleaning
11.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Detailer
Tourism Holdings Limited Rentals NZ
09.2024 - 12.2024
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Housekeeper
Cranbury Court Motel
02.2024 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
The Imperium Collection
11.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping
Driftaway Queenstown
08.2023 - 11.2023
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
- Maintained high standards of cleanliness throughout the store premises by implementing strict housekeeping routines.
- Provided valuable feedback to housekeeping staff, resulting in improved performance and higher quality service.
Front of House Team Member
Farelli's By Giovi
08.2023 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Reset tables between guests by restocking low items and wiping down surfaces.
Housekeeping Attendant
Bellavista Motel
08.2022 - 12.2022
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
Front of House Waitress
Paddy Gaddy
08.2022 - 12.2022
- Worked with POS system to place orders
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Seated customers in timely manner by managing reservations
Education
English Language
LSNZ
11 Hawthorne Drive Level 2, Dart House Remarkables12-2024
High School Diploma - Hospitality
Achiga Comeduc
11.2009
Completed - Reception
Intercontinental Hotel
01.2009
Coursework - Basic English
01.2006
Skills
- Hospitality Service Expertise
- Self-Motivated
- Dependable and Responsible
- Housekeeping
- Food Running
- Tableside Services
- Attention to Detail
- Maintaining Clean Work Areas
- Teamwork
- Physically strong
- Complex Problem-solving
Timeline
Housekeeper
Special Cleaning
11.2024 - Current
Detailer
Tourism Holdings Limited Rentals NZ
09.2024 - 12.2024
Housekeeper
Cranbury Court Motel
02.2024 - 06.2024
Housekeeper
The Imperium Collection
11.2023 - 01.2024
Housekeeping
Driftaway Queenstown
08.2023 - 11.2023
Front of House Team Member
Farelli's By Giovi
08.2023 - 10.2023
Housekeeping Attendant
Bellavista Motel
08.2022 - 12.2022
Front of House Waitress
Paddy Gaddy
08.2022 - 12.2022
High School Diploma - Hospitality
Achiga Comeduc
Completed - Reception
Intercontinental Hotel
Coursework - Basic English
English Language
LSNZ
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