Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tania Gooch

Foxton,MWT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience

Work History

Adminstrator/Manager Director

Elite Automotive
Takaro, Palmerston North
12.2015 - 05.2025
  • Negotiated contracts with vendors for services or materials needed by the company.
  • Analyzed customer feedback data to identify opportunities for growth.
  • Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
  • Developed and implemented strategies to increase sales revenue.
  • Monitored performance metrics to evaluate effectiveness of initiatives.
  • Ensured compliance with all applicable regulations and laws.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Cleaning Crew Supervisor

Spotless
Central, Palmerston North
04.2003 - 11.2015
  • Developed and implemented procedures for maintaining cleanliness of designated areas.
  • Performed regular maintenance checks on all cleaning equipment used by staff members.
  • Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
  • Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
  • Ensured adherence to health codes and regulations related to sanitation practices.
  • Maintained records of work schedules, attendance, payroll information. for each employee.
  • Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
  • Reviewed job applications, interviewed potential candidates, and made hiring decisions as needed.
  • Resolved conflicts between team members in an effective manner while promoting a positive work environment.
  • Scheduled periodic deep cleans in order to maintain high hygiene levels throughout all locations supervised by the team.
  • Practiced safe work habits and wore protective safety equipment.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Prepared work schedules for associates to promote proper staffing levels.

Head Waitress/Restaurant Hostess

Hotel Coachman
Central, Palmerston North
10.1992 - 04.2003
  • Addressed staffing issues such as scheduling conflicts or employee absences promptly.
  • Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Participated in hiring process by interviewing potential candidates for open positions.
  • Provided exceptional customer service to ensure repeat business from customers.
  • Maintained accurate records of reservations, seating times and special requests.
  • Monitored dining room for cleanliness, proper set-up and maintenance of tables.
  • Assigned tasks to wait staff and monitored their performance throughout the shift.
  • Reviewed feedback from customers regarding services provided by waiters and waitresses.
  • Enforced health standards, safety precautions and sanitation regulations in the dining area.
  • Tracked inventory levels on food items, beverages, utensils and supplies used by wait staff.
  • Ensured that all guests were greeted promptly and seated in a timely fashion.
  • Supervised wait staff, provided training and conducted performance reviews.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Filled condiments and napkin containers during slack periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Balanced cash register at end of shift according to established procedures.
  • Assisted with setting up banquet rooms for special events.

Education

NZ School Certificate, English, Math And Science -

Horowhenua College
Levin, NZ
03-1984

Skills

  • Regulatory compliance
  • Staff recruitment
  • Team leadership
  • Customer service
  • Inventory management
  • Verbal and written communication
  • Work prioritization
  • Safety procedures
  • Staff training and development

Affiliations

In my spare time I am an avid vegetable gardener, we have a small farm which we raise our own beef,keep a horse, chooks and pony for grandkids

Timeline

Adminstrator/Manager Director

Elite Automotive
12.2015 - 05.2025

Cleaning Crew Supervisor

Spotless
04.2003 - 11.2015

Head Waitress/Restaurant Hostess

Hotel Coachman
10.1992 - 04.2003

NZ School Certificate, English, Math And Science -

Horowhenua College

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Tania Gooch