Tania Gunn

• Manage journal entries, accounts payable and receivable, collection efforts, reconciliations, and payroll processing.
• Manage banking reconciliations and monthly balance sheet statements.
• Manage multiple client accounts, ensuring timely processing of transactions and maintaining accurate records.
• Support month-end closing activities by preparing various account analyses, ensuring accuracy of financial statements.
• Perform effectively in self-directed work environment, managing day-to-day operations
• Handled day-to-day accounting processes to drive financial accuracy.
• Proficient in Xero and MYOB

• Facilitated cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Managed inventory effectively to minimise stock shortages and ensure optimal levels of merchandise for maximum sales.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Liaised and contact with Sales representatives for education on product and to ensure selection alignment with consumer preferences for stock selection.
• Effectively managed store in a sole charge role.

• Adjusted scripts to better target needs and interests of specific individuals.
• Explained survey objectives and procedures to interviewees.
• Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction
• Convinced unwilling individuals by using logical, persuasive rebuttals.
• Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.

• Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
• Handled sensitive personal data with discretion.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Delivered exceptional service through prompt responses to customer inquiries via phone, email.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Met and exceeded sales targets

• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Assessed student learning outcomes, refining teaching methods to better meet educational goals.

Similar role and duties to House of Travel

Sales and administrative duties across insurance and travel.