Tania Johns
Melville,Hamilton
Summary
I am a dedicated professional with over five years of hands-on experience in residential care settings, specializing in support for Tangata Whaiora with intellectual disabilities and mental health challenges. With a general passion for helping people from diverse backgrounds, my proven success in achieving positive outcomes is driven by strong communication skills, a commitment to ethical conduct, and collaboration with whanau, colleagues, and health care professionals. I am eager to apply my academic background and professional skills to make a significant impact and continue my professional growth.
Overview
13
13
years of professional experience
Work History
Health and Safety Representative – Midlands Region
Emerge Aotearoa Ltd
Hamilton
01.2023 - 01.2025
- Acted as a spokesperson for health, safety, and wellbeing across multiple residential care sites. Advocated for colleagues and contributed to the development and review of organizational policies.
- Investigated staff concerns and safety complaints, ensuring timely resolution and follow-up. Monitored workplace risks and provided recommendations to improve safety measures and compliance.
- Conducted monthly audits on infection prevention, medication management, and site safety. Documented hazard reviews and incident reports to maintain a safe working environment.
- Promoted an inclusive safety culture aligned with Māori values and organizational principles.
- Participated in hazard identification, incident reviews, and continuous improvement initiatives to enhance safety protocols.
Disability and Mental Health Support Worker
Emerge Aotearoa Ltd
Hamilton
01.2019 - 01.2025
- Delivered person-centered care to tangata whaiora with intellectual disability and mental health challenges. Apply Māori health models including Te Whare Tapa Whā and incorporated kawa, tikanga, tapu, and noa into daily practice. Fostered manaakitanga and whanaungatanga.to uphold tangata whaiora dignity, autonomy, and emotional safety
- Support tangata whaiora in dual residential care settings, managing hygiene, mobility, meal preparation and medication. Promoted independence and wellbeing through consistent, respectful engagement.
- Maintained accurate progress notes, incident reports, and care plan updates. Applied reflective practice to continuously improve service delivery and align with best practice standards.
- Responded calmly and professionally to behavioral challenges, emotional distress, and crisis situations. using trauma-informed approaches and de-escalation techniques. Provided empathetic emotional support in high pressure environment
- Collaborated with clinical staff, whānau, and external providers to coordinate care. Participated in handovers, team meetings, and multidisciplinary planning to ensure cohesive Client support.
- Created culturally safe environments for Māori and Pasifika tangata whaiora, Advocated for tangata whaiora rights and preferences, and holistic wellbeing. Adapted support using the tuakana-teina model to foster shared learning and empowerment.
Student Placement for Certificate in Health and Wellbeing (Social and Community Services) Level 4 (Mental Health and Addiction Services)
The Selwyn Foundation (Selwyn Wilson Charlie)
Hamilton, Hamilton
06.2019 - 12.2019
- Facilitated therapeutic recreation activities to promote emotional well-being, cognitive engagement, and social connection.
- Applied Māori health models nurtured clients' physical, mental, spiritual, and whānau well-being.
- Practiced reflective documentation by observing resident responses and engagement to support holistic care planning.
- Collaborated with diversional therapists, nurses, and support staff to align recreational activities with individual care plans, and facility goals.
Administration support for the Master Franchises
Cleantastic
Auckland
04.2012 - 01.2014
- Recruited and onboarded new franchisees, ensuring alignment with the company’s code of ethics.
- Delivered structured training programs that covered specialized cleaning techniques, customer service, and compliance with health and safety labor laws.
- Provided operational guidance and administrative support to ensure the smooth setup and ongoing success of franchises. Coordinated the distribution of uniforms, equipment, and business materials.
- Supported franchisees in maintaining high standards of hygiene, professionalism, and client responsiveness. Reinforced the company’s commitment to customer satisfaction through daily practice and coaching.
- Ensured all franchisees and their staff had a police clearance, promoting safety and trust.
Education
Apprenticeship in Diversional Therapy - Level 4
true
Online12-2025
Certificate of Competency HSR Stage 1 - Introduction to the HSR Role
Hamilton, NZ
Hamilton, NZ01.2023
NZ Certificate in Health & Wellbeing - Level 4 – Mental Health & Addiction Services
Hamilton, NZ
Hamilton, NZ01.2019
Certificate in Preventing Dementia - Online
University of Tasmania
Online01.2019
National Diploma in Business - Level 5
Auckland, NZ
Auckland, NZ01.2013
National Certificate in Business Administration & Computing - Level 3
Auckland, NZ
Auckland, NZ01.2013
NZMA Certificate in Supervision - Level 5
Auckland, NZ
Auckland, NZ01.2012
National Certificate in Business Administration - Level 4
Auckland, NZ
Auckland, NZ01.2012
National Certificate in Contact Centre Operations - Level 3
Auckland, NZ
Auckland, NZ01.2012
Skills
- Mental health and disability support
- Therapeutic relationships
- Crisis intervention
- Emotional and practical support
- Problem solving
- Boundaries and client rights
- Personalized care
- Cultural competence
- Te Whare Tapa Whā and tuakana-teina model
- Cultural safety
- Collaboration with whānau
- Communication and documentation
- Strong communication
- Active listening
- Documentation
- Health and safety
- Infection prevention control
- Medication management
- Fire safety
- PBSFL and trauma-informed care
Community Involvement And Recognition
- Collecting for Daffodil Day for Cancer Society New Zealand, Pukekohe, 01/01/14
- Red Shield Appeal Salvation Army, Pukekohe, 01/01/15
- Certificate of Appreciation National Volunteering Week, 06/16/19
- Mid-Winter Xmas organized for the residents of the Selwyn foundation at Selwyn Wilson Charlie
- Volunteer Support Worker – Community events and wellbeing initiatives
- Recognition for Excellence in Documentation – Emerge Aotearoa
- Peer Mentor – Supporting new staff through tuakana-teina model
- Awarded for excellence in documentation – Emerge Aotearoa
References
Available upon request.
Accomplishments
- Success Student of the Year, NZMA, 01/01/12
- Nominated Student of the Year, NZMA, 01/01/12
- Class Team Leader and Student Representative, NZMA, 01/01/12
- Play Director for end-of-year play The Selwyn Foundation, 01/01/19
Timeline
Health and Safety Representative – Midlands Region
Emerge Aotearoa Ltd
01.2023 - 01.2025
Student Placement for Certificate in Health and Wellbeing (Social and Community Services) Level 4 (Mental Health and Addiction Services)
The Selwyn Foundation (Selwyn Wilson Charlie)
06.2019 - 12.2019
Disability and Mental Health Support Worker
Emerge Aotearoa Ltd
01.2019 - 01.2025
Administration support for the Master Franchises
Cleantastic
04.2012 - 01.2014
Apprenticeship in Diversional Therapy - Level 4
true
Certificate of Competency HSR Stage 1 - Introduction to the HSR Role
Hamilton, NZ
NZ Certificate in Health & Wellbeing - Level 4 – Mental Health & Addiction Services
Hamilton, NZ
Certificate in Preventing Dementia - Online
University of Tasmania
National Diploma in Business - Level 5
Auckland, NZ
National Certificate in Business Administration & Computing - Level 3
Auckland, NZ
NZMA Certificate in Supervision - Level 5
Auckland, NZ
National Certificate in Business Administration - Level 4
Auckland, NZ
National Certificate in Contact Centre Operations - Level 3
Auckland, NZ
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