Summary
Work History
Education
Skills
Timeline
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Tania Knapman

Opunake

Summary

Dynamic and dependable professional with a proven track record at Opunake 4square, excelling in customer service and inventory management. Skilled in conflict resolution and building customer loyalty, I enhance store efficiency and foster positive relationships, ensuring a welcoming environment that promotes sales growth and customer satisfaction.

Work History

Store Assistant

Opunake 4square
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.

Support Worker

Opunake Communities Kindergarten
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

Swim Instructor

Opunake Community Pools
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Education

New Plymouth Girls High School
New Plymouth, TKI

Skills

  • Inventory management
  • Customer service
  • Sales promotion
  • Cash handling
  • Conflict resolution
  • Personalized support
  • Communication skills
  • Team collaboration
  • Positive reinforcement
  • Relationship building
  • Customer assistance
  • Store maintenance
  • Workplace cleanliness
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Building customer loyalty

Timeline

Store Assistant

Opunake 4square

Support Worker

Opunake Communities Kindergarten

Swim Instructor

Opunake Community Pools

New Plymouth Girls High School

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Tania Knapman